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- Tasks: Support daily operations and onboard new drivers for our ride-hailing platform.
- Company: Join Bolt, a fast-growing tech company transforming urban mobility.
- Benefits: Enjoy a competitive salary, stock options, and wellness perks.
- Why this job: Make a real impact on cities and improve the ride-hailing experience.
- Qualifications: 1+ years of experience, strong communication skills, and attention to detail.
- Other info: Flexible hybrid work model with opportunities for professional growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We are looking for a sharp, highly organised, and detail‑oriented Operations Coordinator to support our UK ride‑hailing operations. This is a full‑time, permanent employment opportunity located in Manchester, United Kingdom. You’ll be responsible for daily functions that are at the core of our Manchester operations and have a direct impact on supply growth and compliance. You will be working with other Operations Coordinators, a Team Lead, and an Operations Manager for Manchester.
Main tasks and responsibilities:
- Onboard new drivers onto Bolt’s platform.
- Verify, maintain, organise, and audit driver and vehicle documentation.
- Respond to driver issues both in‑person, over the phone, and via email.
- Find resolutions to driver issues and questions both in‑person and over email.
- Support the local operations teams in ad‑hoc initiatives that contribute to supply growth and compliance.
About you:
- You have 1+ years of professional experience.
- You’re a great communicator and are able to explain complex things simply, and you have excellent spoken and written English.
- You’re customer‑focused and care about delivering great customer experiences.
- You have great attention to detail and can spot problems quickly and you’re able to stay calm and focused under pressure.
- You’re passionate about improving cities and ride‑hailing.
- Customer service or operations experience is a bonus.
- Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Why you’ll love it here:
- Our teams work on local and global processes in over 50 countries.
- We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 600+ cities across 50+ countries.
- Work in fast‑moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
About us:
With over 200 million customers in 50+ countries, Bolt is one of the fastest‑growing tech companies in Europe and Africa. And it’s all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
Operations Coordinator in Manchester employer: Bolt
Contact Detail:
Bolt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially around improving cities and ride-hailing. This will help you connect your experience to what they care about.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with drivers and team members, being able to explain things clearly is key. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making an impact in the ride-hailing space.
We think you need these skills to ace Operations Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Organisational Skills: As an Operations Coordinator, being organised is key! Make sure your application reflects your ability to manage tasks efficiently. Use bullet points to highlight your experience in keeping things in order and how you’ve tackled complex situations.
Communicate Clearly: We love great communicators! In your written application, keep your language simple and straightforward. Avoid jargon and make sure to explain any relevant experience in a way that’s easy to understand. This will show us you can handle driver issues effectively.
Highlight Your Attention to Detail: Attention to detail is crucial for this role. When writing your application, include examples of how you've spotted problems and resolved them in the past. This will demonstrate your ability to maintain and audit documentation accurately.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Bolt
✨Know the Company Inside Out
Before your interview, take some time to research Bolt and its operations in Manchester. Understand their mission, values, and recent developments in the ride-hailing industry. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Organisational Skills
As an Operations Coordinator, being organised is key. Prepare examples from your past experience where you successfully managed multiple tasks or resolved issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your attention to detail.
✨Communicate Clearly and Confidently
Since the role requires excellent communication skills, practice explaining complex ideas simply. You might be asked to handle hypothetical driver issues during the interview, so think about how you would approach these scenarios calmly and effectively.
✨Demonstrate Your Customer Focus
Bolt values great customer experiences, so be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific instances where you resolved issues or improved service, showing that you genuinely care about making a positive impact.
