Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to optimise rider and driver operations across the UKI market.
- Company: Join Bolt, a fast-growing company shaping the future of mobility.
- Benefits: Competitive salary, stock options, hybrid work, and wellness perks.
- Why this job: Make a real impact on millions of customers in over 600 cities worldwide.
- Qualifications: 8+ years in operations and strategy with strong leadership skills.
- Other info: Collaborative environment with unique career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an entrepreneurial and solutions-driven Senior Operations Manager with excellent analytical, leadership, and interpersonal skills to take full ownership and lead a team of 20+ people to deliver the strategy and end-to-end rider and driver operations, impacting millions of people daily, in one of our largest and fastest growing markets.
As the Senior Operations Manager, you will have full accountability for the UKI Rider and Driver operations and flywheel - from acquisition to engagement, loyalty, quality and long-term growth. You will operate at the intersection of strategy, commercial performance, operational excellence and team leadership - shaping how one of Bolt’s largest markets grows and wins. We are looking for someone who is ambitious and looking to make a real impact. You have 8+ years of experience across operations, strategy and go-to-market roles. You have managerial experience, are an expert communicator with a strong analytical and commercial mindset.
If you thrive in a high-impact, high-paced, collaborative environment and are eager to shape the future of an industry, let’s talk.
Main tasks and responsibilities:- Defining and executing the UKI Rider and Driver strategy across acquisition, engagement, rewards, funnel optimisation and communications.
- Owning key market KPIs including growth, quality, engagement and efficiency.
- Driving continuous optimisation through structured experimentation and impact measurement.
- Identifying structural inefficiencies and redesigning processes to unlock scalable performance.
- Translating strategy into clear execution plans with measurable outcomes.
- Raising the bar on quality, service delivery and loyalty across both sides of the marketplace.
- Leading, coaching and developing a team of 20+ across Rider and Driver operations.
- Elevating talent capability in a high-growth, high-intensity environment.
- Partnering closely with Product, Marketing and Central Operations to deliver market-leading initiatives.
- Leading go-to-market planning for new Rider and Driver programs.
- Acting as the voice of the UKI market, influencing regional and global decisions.
- 8+ years of experience across operations, strategy and go-to-market roles.
- Proven experience leading and scaling teams in fast-paced environments.
- Strong analytical and commercial acumen (budget ownership, ROI thinking, incentive optimisation).
- A track record of turning strategy into measurable impact.
- Comfort operating in ambiguity and building structure where it doesn’t yet exist.
- Exceptional communication skills with the ability to influence senior stakeholders.
- Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 600+ cities across 50 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
Senior Operations Manager (Driver and Rider Operations) in London employer: Bolt
Contact Detail:
Bolt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager (Driver and Rider Operations) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Bolt or similar companies. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to operations management. Think about your past experiences and how they align with the role. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Showcase your analytical skills during discussions. Bring examples of how you've used data to drive decisions in previous roles. This will demonstrate your fit for the Senior Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Operations Manager (Driver and Rider Operations) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Operations Manager role. Highlight your leadership experience and any relevant achievements in operations, strategy, or team management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven results in previous positions and how you can bring that same energy to our team.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, be sure to include examples of how you've used data to make decisions or improve processes. We love numbers, so don't shy away from sharing metrics that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Bolt
✨Know Your Numbers
As a Senior Operations Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to rider and driver operations, such as growth rates, engagement levels, and efficiency KPIs. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Leadership Experience
With managerial experience being crucial for this role, prepare examples that highlight your leadership style. Think about times when you successfully led a team through challenges or implemented changes that improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Market
Familiarise yourself with Bolt's operations in the UKI market. Research recent trends in mobility and how they impact rider and driver engagement. Being able to speak knowledgeably about the market will show your genuine interest and help you stand out as a candidate who can influence regional decisions.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of potential challenges in rider and driver operations and how you would approach them. This could include optimising processes or improving service delivery. Practising these scenarios will help you articulate your thought process clearly during the interview.