At a Glance
- Tasks: Lead Rider Operations across Western Europe, driving impactful rider programs and strategies.
- Company: Join Bolt, a global mobility platform transforming urban living.
- Benefits: Competitive salary, stock options, wellness perks, and a paid sabbatical after 5 years.
- Other info: Diverse and inclusive workplace with unique career growth opportunities.
- Why this job: Make a real impact on how people move in cities with innovative solutions.
- Qualifications: 8+ years in operations or program management with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
About Bolt
Bolt is shaping a future where cities are built for people, not cars.
What started as an ambitious project of a 19‑year‑old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.
From ride‑hailing and food delivery to scooters, e‑bikes, and car‑sharing, Bolt helps people move through cities every day.
Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.
And we’re just getting started.
Why join Bolt?
- Build the future of mobility and help transform how people live and move in cities.
- Tackle challenges at scale that span technology, operations, regulation, and growth.
- Take real ownership early. Small, lean teams mean your decisions matter from day one, and you’ll learn fast alongside some of the best people in the industry.
- Join one of Europe’s leading technology companies, backed by world‑class investors including Sequoia.
About The Role
You’ll lead Bolt’s Rider Operations across multiple markets in the Western Europe region, owning execution of rider programs spanning Airports, Venues, Categories, Scheduled Rides, B2G, and Rider Engagement end‑to‑end.
As the regional owner of Rider Domain KPIs, you translate global strategy into structured regional plans, surface market insights to central teams, and drive corrective action when markets underperform.
- Main Tasks And Responsibilities
- Drive execution of central Rider Operations programs across the region, ensuring initiatives across airports, venues, categories, scheduled rides, B2G, and rider engagement achieve defined targets and measurable impact.
- Translate global strategies into structured regional action plans, defining ownership, timelines, governance, and KPIs to ensure consistent and scalable implementation across markets.
- Own regional Rider Domain KPIs and OKRs, tracking metrics such as GMV mix by segment, rider engagement and retention, scheduled rides penetration, and B2G pipeline performance, while driving corrective actions where needed.
- Act as the key interface between central and local teams, cascading priorities and frameworks while surfacing regulatory, demand‑side, and operational insights to inform global program improvements.
- Lead regional prioritisation and governance, allocating resources to highest‑ROI opportunities, resolving trade‑offs with GMs and central teams, and ensuring alignment with both global and local objectives.
- Build capability and cross‑market knowledge sharing, upskilling local Rider Ops teams, driving experimentation, scaling best practices, and embedding successful initiatives into repeatable regional playbooks.
About You
- You have 8+ years of experience in operations, program management, or category ownership with regional or multi‑country scope and measurable business impact.
- You have strong expertise in Rider Operations, demand generation, category management, and performance optimisation within marketplace environments.
- You have proven ability to execute complex programs at scale, translating strategy into structured action plans with clear accountability and measurable outcomes.
- You are highly analytical and commercially minded, with experience managing budgets, incentives, ROI trade‑offs, and performance dashboards to optimise growth and profitability.
- You have excellent stakeholder management and communication skills, with experience engaging senior leaders and holding cross‑functional teams accountable for results.
- You have high ownership and execution drive, comfortable operating in ambiguity, raising the performance bar, and ensuring initiatives stay on track in fast‑moving environments.
- Why you’ll love it here
- Accelerate your professional growth with unique career opportunities.
- Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
- Take care of your physical and mental health with our wellness perks.
- Celebrate 5 years at Bolt with a 1‑month paid sabbatical to recharge.
- Connect with colleagues at annual company events and smaller team gatherings.
- Balance flexibility and in‑person collaboration with our hybrid model, including at least 12 monthly in‑office days.
Some perks may differ depending on your location and role.
At Bolt, using AI daily is a baseline expectation for everyone.
If there’s a faster, smarter way to do your work, we expect you to find it.
You’re still responsible for the output, so the standard stays high when using AI tools.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Everyone is welcome
Bolt is an equal opportunity employer.
We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.
We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.
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