At a Glance
- Tasks: Drive operational excellence and implement AI tools to enhance the People function.
- Company: Join Bolt, a leading global mobility platform transforming urban living.
- Benefits: Competitive salary, stock options, wellness perks, and a paid sabbatical after 5 years.
- Other info: Embrace a hybrid work model with a focus on collaboration and innovation.
- Why this job: Make a real impact on how people move in cities while growing your career.
- Qualifications: Experience in strategy, operations, or consulting; no HR experience needed.
The predicted salary is between 56700 - 69300 £ per year.
About Bolt
Bolt is shaping a future where cities are built for people, not cars.
What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.
From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day.
Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.
And we're just getting started.
Why join Bolt?
- Build the future of mobility and help transform how people live and move in cities.
- Tackle challenges at scale that span technology, operations, regulation, and growth.
- Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
- Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.
About The Role
We're looking for a Strategy and Operations Manager to help turn Bolt's People strategy into measurable outcomes and scalable ways of working.
In this role, you'll drive operational excellence across the People function, lead the adoption of AI-powered tools, and build the frameworks that help teams set goals, measure success, and deliver impact at scale.
Reporting to the VP of People, you'll operate at the intersection of strategy, operations, technology, and analytics.
You'll work closely with People leaders, Finance, FP&A, and senior stakeholders across the business to ensure priorities are translated into clear plans, measurable outcomes, and consistent execution.
This is a unique opportunity for someone who enjoys solving complex business problems, building systems from the ground up, and using technology to improve how teams operate.
You'll play a key role in helping the People function scale efficiently while ensuring it remains aligned with Bolt's broader business objectives.
- Main Tasks And Responsibilities
- Evaluate technology investments, manage vendor relationships, build business cases, and measure the return on People technology initiatives.
- Drive adoption of new tools and ways of working through change management, enablement, and continuous improvement efforts.
- Build and maintain KPI and goal-setting frameworks, ensuring People priorities are measurable, aligned, and connected to business outcomes.
- Partner with People leaders, Finance, and FP&A to manage headcount planning, budgets, forecasting, and organisational reporting.
- Lead and coordinate high-priority People initiatives from initial scoping through to delivery, implementation, and impact measurement.
- Own the People function's AI tooling roadmap, identifying, piloting, and embedding solutions across recruiting, performance management, analytics, onboarding, and HR operations.
About You
- You have designed and implemented structured operating frameworks, such as goal-setting architectures, OKRs, KPI systems, or business operating cadences.
- You have experience evaluating, implementing, and scaling technology solutions, with the ability to assess investment decisions, drive adoption, and measure impact.
- You are highly analytical and comfortable building models, challenging assumptions, and presenting data-driven recommendations directly to senior stakeholders.
- You are a structured problem solver who can navigate ambiguity, diagnose root causes, and translate insights into practical solutions and execution plans.
- You are commercially minded, technologically curious, and motivated by improving systems, processes, and outcomes at scale.
- You have experience in strategy, operations, consulting, or chief of staff roles within a high-growth technology company or leading consulting environment.
Previous People or HR experience is not required.
- Why you’ll love it here
- Accelerate your professional growth with unique career opportunities.
- Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
- Take care of your physical and mental health with our wellness perks.
- Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
- Connect with colleagues at annual company events and smaller team gatherings.
- Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
Some perks may differ depending on your location and role.
At Bolt, using AI daily is a baseline expectation for everyone.
If there’s a faster, smarter way to do your work, we expect you to find it.
You’re still responsible for the output, so the standard stays high when using AI tools.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Everyone is welcome
Bolt is an equal opportunity employer.
We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.
We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.
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People Strategy & Operation Manager in London employer: Bolt
At Bolt, we are not just shaping the future of mobility; we are also committed to fostering a vibrant work culture that prioritises employee growth and well-being. With competitive salaries, stock options, and wellness perks, our team members enjoy unique career opportunities while celebrating their achievements through annual events and a generous sabbatical policy. Join us in a hybrid work environment that balances flexibility with collaboration, where your contributions truly matter from day one.
StudySmarter Expert Advice🤫
We think this is how you could land People Strategy & Operation Manager in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Bolt!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Bolt.
We think you need these skills to ace People Strategy & Operation Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Bolt. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Bolt and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Bolt. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Bolt's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Bolt
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Bolt.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Bolt will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Bolt and how you would contribute to adapting HR strategies.
