Head of Operations Excellence in London

About Bolt

Bolt is shaping a future where cities are built for people, not cars.

What started as an ambitious project of a 19‑year‑old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride‑hailing and food delivery to scooters, e‑bikes, and car‑sharing, Bolt helps people move through cities every day.

Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you’ll learn fast alongside some of the best people in the industry.
• Join one of Europe’s leading technology companies, backed by world‑class investors including Sequoia.

About The Role

We’re looking for a Head of Operations Excellence to own and scale how Operations runs across Bolt’s Rides business.

You’ll build the systems, standards, and automation that make our driver, fleet, and market operations faster, leaner, and more reliable, so Bolt can grow without adding complexity or cost.

If you love turning strategy into simple, scalable execution, this role is for you.

As Head of Operations Excellence, you will be responsible for building, scaling, and institutionalising world‑class operational standards across Bolt’s Rides business.

You will act as the system builder for Operations – defining how work gets done, how performance is measured, and how we reduce complexity as we expand into more markets.

You will turn multi‑year strategic priorities into concrete, scalable operational programmes across drivers, vehicles, and fleets.

Working closely with Product, Engineering, Growth Analytics, Finance, and Local Operations, you will drive a step‑change in automation, cost efficiency, and execution quality across our core operational processes.

You will lead and develop a high‑performing Operations Excellence team, set a high bar for planning and governance within Central Operations, and ensure that global standards are translated into clear, actionable expectations for local teams.

• Main Tasks & Responsibilities
• Own the Operations Excellence domain within Central Operations, defining OKRs, success metrics, and execution cadence, and translating 3‑year strategy and annual priorities into scalable operational programmes across 50+ countries and 600+ cities.
• Lead the design and automation of high‑volume operational processes (e. g. driver, vehicle, and fleet onboarding; document and compliance renewals; market‑level workflows) in close partnership with Product and Engineering, supporting a platform operating at €10B+ GMV scale.
• Drive step‑change improvements in automation coverage, speed, and quality, systematically eliminating manual, fragmented, or market‑specific processes that do not scale globally.
• Lead Operations‑driven cost‑efficiency initiatives across payroll productivity, customer support, and process‑driven cost avoidance, with clear ROI logic, benefit tracking, and accountability.
• Bring structure and rigour to operational planning and execution through clear prioritisation frameworks, cross‑functional dependency management, and quarterly execution and risk reviews at global scale.
• Enable and empower regional and country teams by translating central initiatives into clear local execution expectations, embedding them into regional plans, and building frameworks that scale globally without creating bottlenecks.

About You

• You have 15+ years of progressive experience in Operations, Operations Excellence, Strategy & Operations, or similar roles within scaled tech, marketplace, or platform businesses, including leadership across multiple countries or regions.
• You hold an MBA or Master’s degree in Business, Economics, Engineering, Operations, or a related field (or equivalent experience leading at similar scope and complexity).
• You have a proven track record of driving automation, process redesign, and operational scaling in close partnership with Product, Engineering, and Analytics teams.
• You bring strong business and financial acumen, with hands‑on experience building ROI logic, understanding unit economics, and making rigorous cost/benefit trade‑offs for operational initiatives.
• You demonstrate exceptional structured thinking and problem‑solving skills, comfortably moving between high‑level strategy and hands‑on execution in complex, ambiguous environments.
• You set a high bar for clarity, ownership, and delivery, with demonstrated experience leading high‑performing teams, challenging the status quo, simplifying complexity, and acting as a credible partner to senior leaders.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone.

If there’s a faster, smarter way to do your work, we expect you to find it.

You’re still responsible for the output, so the standard stays high when using AI tools.

Everyone is welcome

Bolt is an equal opportunity employer.

We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process.

If you require any adjustments, please let us know.

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