Customer Success Manager, Strategic Partnerships in London

We are seeking an experienced Customer Success Manager for Strategic Partnerships to join our Bolt Business team in London.

As a Customer Success Manager for Strategic Partnerships at Bolt for Business, you will ensure successful implementation, drive adoption, and scale key global partnerships. You will collaborate closely with Business Development Managers and Sales Engineers during the late-stage deal and implementation phase, before taking full ownership of the partner post-launch. From there, you act as the primary point of contact, responsible for driving performance, identifying growth opportunities, and ensuring partners maximise the value of Bolt's products. This is a highly cross-functional role that combines commercial ownership, operational execution, and strategic thinking, working closely with Product, Operations, and Data teams to deliver seamless partner experiences and unlock new growth opportunities.

Main tasks and responsibilities:

• Operate across a portfolio of Bolt for Business' most strategic partners post-signature and through their lifecycle.
• Own the partner relationship from launch and the rest of their lifecycle.
• Drive partner performance by increasing adoption, usage, and revenue.
• Identify and execute on growth opportunities, including new use cases, geographies, and product expansions.
• Build and maintain strong senior stakeholder relationships within partner organisations.
• Support the transition from deal to launch, working closely with Business Development Managers and Sales Engineers.
• Ensure smooth onboarding and implementation of partners, including API integrations and operational setup.
• Act as the partner's main point of contact during launch, ensuring timelines and expectations are met.
• Own and deliver regular business reviews (QBRs), providing insights on performance and growth opportunities.
• Use data to monitor partner performance, identify trends, and proactively address issues.
• Build business cases for expansion opportunities and internal prioritisation.
• Work closely with Product and Engineering teams to surface partner feedback and prioritise improvements.
• Partner with Operations to ensure successful rollout and scalability across markets.
• Collaborate with Legal, Finance, and other teams to support ongoing partnership needs.
• Identify and resolve operational, technical, or commercial challenges.
• Continuously improve partner experience and internal processes.
• Act as the voice of the partner internally.

About you:

• You have at least 3 years of experience in a strategic partnerships or commercial role, or a project or program management role at a tech company.
• You have 3+ years of experience in account management, customer success, partnerships, or a similar role in a tech company.
• You have experience managing and growing strategic or enterprise-level accounts.
• You are commercially minded, with the ability to identify and drive revenue growth opportunities.
• You are comfortable working with data and can translate insights into actions (Excel, Google Sheets, Looker, or similar).
• You are highly organised and able to manage multiple stakeholders and projects simultaneously.
• You are an excellent communicator and relationship builder, both internally and externally.
• You are proactive and take ownership, driving initiatives independently.
• You are comfortable working in cross-functional environments and navigating ambiguity.
• Experience working with APIs or technical integrations.
• Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Benefits and culture:

• Hybrid model with a minimum of 3 days in the office each week.
• Wellness perks for physical and mental health.
• Professional growth opportunities with unique career pathways.
• Rewarding salary and stock options.
• Inclusive environment welcoming diversity of race, colour, religion, gender identity, sexual orientation, age, and disability.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!