At a Glance
- Tasks: Lead and scale operations for Bolt's Rides business, driving efficiency and automation.
- Company: Join Bolt, a global mobility platform transforming urban living.
- Benefits: Competitive salary, dynamic work environment, and opportunities for rapid growth.
- Other info: Collaborate with top industry talent in a fast-paced, startup-like culture.
- Why this job: Make a real impact on how people move in cities with innovative solutions.
- Qualifications: 15+ years in Operations, with a focus on excellence and strategy.
The predicted salary is between 80000 - 120000 £ per year.
About Bolt Bolt is shaping a future where cities are built for people, not cars.
What started as an ambitious project of a 19‑year‑old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.
From ride‑hailing and food delivery to scooters, e‑bikes, and car‑sharing, Bolt helps people move through cities every day.
Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.
Why join Bolt?
Build the future of mobility and help transform how people live and move in cities.
Tackle challenges at scale that span technology, operations, regulation, and growth.
Take real ownership early.
Small, lean teams mean your decisions matter from day one, and you’ll learn fast alongside some of the best people in the industry.
Join one of Europe’s leading technology companies, backed by world‑class investors including Sequoia.
About The Role We’re looking for a Head of Operations Excellence to own and scale how Operations runs across Bolt’s Rides business.
You’ll build the systems, standards, and automation that make our driver, fleet, and market operations faster, leaner, and more reliable, so Bolt can grow without adding complexity or cost.
If you love turning strategy into simple, scalable execution, this role is for you.
As Head of Operations Excellence, you will be responsible for building, scaling, and institutionalising world‑class operational standards across Bolt’s Rides business.
You will act as the system builder for Operations – defining how work gets done, how performance is measured, and how we reduce complexity as we expand into more markets.
You will turn multi‑year strategic priorities into concrete, scalable operational programmes across drivers, vehicles, and fleets.
Working closely with Product, Engineering, Growth Analytics, Finance, and Local Operations, you will drive a step‑change in automation, cost efficiency, and execution quality across our core operational processes.
You will lead and develop a high‑performing Operations Excellence team, set a high bar for planning and governance within Central Operations, and ensure that global standards are translated into clear, actionable expectations for local teams.
Main Tasks document and compliance renewals; market‑level workflows) in close partnership with Product and Engineering, supporting a platform operating at €10B+ GMV scale.
Drive step‑change improvements in automation coverage, speed, and quality, systematically eliminating manual, fragmented, or market‑specific processes that do not scale globally.
Lead Operations‑driven cost‑efficiency initiatives across payroll productivity, customer support, and process‑driven cost avoidance, with clear ROI logic, benefit tracking, and accountability.
Bring structure and rigour to operational planning and execution through clear prioritisation frameworks, cross‑functional dependency management, and quarterly execution and risk reviews at global scale.
Enable and empower regional and country teams by translating central initiatives into clear local execution expectations, embedding them into regional plans, and building frameworks that scale globally without creating bottlenecks.
About You You have 15+ years of progressive experience in Operations, Operations Excellence, Strategy
