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For Companies At a Glance
- Tasks: Lead and scale our global driver network while enhancing their experience and earnings.
- Company: Join a fast-growing tech company focused on transforming urban mobility for people.
- Benefits: Enjoy competitive pay, remote work options, and opportunities for professional growth.
- Why this job: Make a global impact by improving driver experiences across 50+ countries and 500+ cities.
- Qualifications: 10+ years in fast-paced tech, with strong leadership and analytical skills; P&L management is a plus.
- Other info: We're looking for driven individuals who thrive in dynamic environments—apply even if you don't meet every requirement!
The predicted salary is between 48000 - 84000 £ per year.
We are looking for a strategic and results-driven Head of Driver Operations to lead and scale our driver network globally, ensuring a seamless and efficient experience for our partners. Our driver partners are the bedrock of our business. The Head of Driver Operations is responsible for ensuring we scale the number of drivers on our platform and that we consistently provide them with the best earnings and experience in the industry.
Main tasks and responsibilities:
- Strategy & Execution: Define and drive strategy for driver acquisition, engagement, and retention; identify new acquisition channels; implement engagement tools across local operations.
- Driver Experience & Quality: Improve driver experience through operational or product enhancements; address key quality issues affecting customer experience with cross-functional initiatives.
- Operational Efficiency & Automation: Design processes, tools, and automation to enhance efficiency, boost driver conversion, and reduce costs.
- Analytics & Insights: Collaborate with the Central Ops Analytics team to analyze the driver base, optimize reporting, and identify growth opportunities.
- Stakeholder & Team Leadership: Work closely with country, product, growth, and marketing teams; manage and develop a high-performing team of 8-10 members.
- Global Impact & Special Projects: Drive initiatives affecting 50+ countries and 500+ cities; contribute to broader Bolt-level projects and strategic assignments.
What we expect:
About you: You have 10+ years experience working in a fast growth tech consumer business, ideally having exposure in a Product Operations or Operations Management role. You have cross-functional collaboration exposure, working across multiple teams like Product, Marketing, Growth, Public Policy, Legal, Customer Support bringing impact at multi country level. You have demonstrated people leadership and organizational experience. You have experience managing large scale cross functional projects and P&L management experience is a huge plus. You have excellent analytical skills. You thrive in a fast-paced environment, easily overcoming obstacles and quickly adapting to changes. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Apply now and join us to make cities for people, not cars.
Head of Driver Operations employer: Bolt
Contact Detail:
Bolt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Driver Operations
✨Tip Number 1
Familiarise yourself with the latest trends in driver operations and technology. Understanding the current landscape will help you speak confidently about strategies for driver acquisition and engagement during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in operations management or product operations. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Highlighting your analytical skills and successful project management experiences will demonstrate your capability to drive results.
✨Tip Number 4
Research StudySmarter's values and mission. Being able to articulate how your personal values align with ours will show your genuine interest in the role and the company culture.
We think you need these skills to ace Head of Driver Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management and strategic roles. Emphasise your achievements in driver acquisition, engagement, and retention, as well as any cross-functional collaboration you've been involved in.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving driver experiences and operational efficiency. Mention specific examples of how you've successfully led teams or projects in the past that align with the responsibilities of the Head of Driver Operations.
Showcase Analytical Skills: Since the role requires excellent analytical skills, include examples of how you've used data to drive decisions in previous positions. Highlight any experience you have with analytics tools or methodologies that could benefit the company.
Demonstrate Leadership Experience: Clearly outline your leadership experience in your application. Discuss how you've managed teams, developed talent, and driven initiatives that had a significant impact on the business, especially in a fast-paced environment.
How to prepare for a job interview at Bolt
✨Showcase Your Strategic Thinking
As the Head of Driver Operations, you'll need to demonstrate your ability to define and drive strategy. Prepare examples of how you've successfully developed and executed strategies in previous roles, particularly in driver acquisition and engagement.
✨Highlight Cross-Functional Collaboration
This role requires working closely with various teams. Be ready to discuss your experience collaborating with product, marketing, and growth teams. Share specific instances where your collaboration led to successful outcomes.
✨Demonstrate Analytical Skills
Given the emphasis on analytics and insights, prepare to discuss how you've used data to inform decisions in past roles. Bring examples of how you've analysed performance metrics to optimise operations or improve driver experiences.
✨Emphasise Leadership Experience
With a team of 8-10 members to manage, it's crucial to showcase your leadership skills. Talk about your experience in developing high-performing teams and managing large-scale projects, highlighting any P&L management experience you may have.
