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- Tasks: Lead global transitions in customer support operations and drive continuous improvement.
- Company: A leading mobility solutions company in the UK with a focus on innovation.
- Benefits: Rewarding salary, hybrid working options, and opportunities for professional growth.
- Why this job: Make a significant impact by transforming customer support operations on a global scale.
- Qualifications: 10+ years of operational leadership experience and proven transition expertise.
- Other info: Join a dynamic team and shape the future of customer support.
The predicted salary is between 43200 - 72000 £ per year.
A leading mobility solutions company in the UK is seeking a Head of Customer Support Operations to lead global transitions of customer support operations. The ideal candidate will have over 10 years of operational leadership experience, proven transition expertise, and the ability to manage large teams. You will oversee the shift from current service contracts to a new operating model while ensuring performance stability and driving continuous improvement. A rewarding salary and hybrid working options are offered.
Global Head of CS Operations & Transitions employer: Bolt
Contact Detail:
Bolt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of CS Operations & Transitions
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role like the Global Head of CS Operations. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s current customer support operations. Understand their challenges and think about how your transition expertise can help them shift to a new operating model smoothly. This will show you’re not just interested, but invested!
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've managed large teams and driven continuous improvement in past roles. We want to hear about your successes and how they relate to the job at hand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Global Head of CS Operations & Transitions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your operational leadership experience and any transition projects you've led. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Customer Support Operations role. Share specific examples of your achievements in managing large teams and driving continuous improvement.
Showcase Your Transition Expertise: Since this role focuses on transitions, be sure to detail your experience in shifting service contracts or implementing new operating models. We love seeing candidates who can demonstrate their ability to manage change effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Bolt
✨Know Your Stuff
Make sure you thoroughly understand the company's current service contracts and their new operating model. Research their customer support operations and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large teams and managed transitions in the past. Highlight specific challenges you faced and how you overcame them, as this will demonstrate your operational leadership experience.
✨Emphasise Continuous Improvement
Be ready to talk about your approach to driving continuous improvement in customer support operations. Share any frameworks or methodologies you've used, and how they resulted in measurable performance enhancements.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their vision for the future of customer support operations and how they measure success in transitions, which will reflect your strategic mindset.
