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- Tasks: Lead Rider Operations initiatives across Western Europe and drive measurable impact.
- Company: Join Bolt, a fast-growing tech company with over 200 million users worldwide.
- Benefits: Enjoy a rewarding salary, stock options, wellness perks, and hybrid work flexibility.
- Other info: Experience is valued, but drive and integrity are key—apply even if you don't meet every requirement!
- Why this job: Shape the future of mobility and impact millions in over 600 cities.
- Qualifications: 8+ years in operations or program management; strong analytical and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a strategic and impact-driven Regional Domain Manager – Rider Operations to lead Bolt’s Rider Operations across multiple markets within the Western Europe region. This is an execution-focused role, directly accountable for driving the rollout and measurable impact of Rider Operations initiatives at regional level.
About us: With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability. Our ultimate goal is to make cities for people, not cars.
About the role: You will ensure that key rider programs across Airports, Venues, Categories, Scheduled Rides, B2G, and Rider Engagement are executed with excellence in your region. You will also channel structured market insights and data-driven feedback to central teams to strengthen global program design and iteration. As the owner of regional Rider Domain KPIs, you will ensure markets track performance rigorously, identify root causes of underperformance, remove blockers, and drive corrective actions. This role suits someone who thrives on accountability, performance management, and delivering results at scale.
Main tasks and responsibilities:
- Drive execution of central Rider Operations programs across the region, ensuring initiatives across airports, venues, categories, scheduled rides, B2G, and rider engagement achieve defined targets and measurable impact.
- Translate global strategies into structured regional action plans, defining ownership, timelines, governance, and KPIs to ensure consistent and scalable implementation across markets.
- Own regional Rider Domain KPIs and OKRs, tracking metrics such as GMV mix by segment, rider engagement and retention, scheduled rides penetration, and B2G pipeline performance, while driving corrective actions where needed.
- Act as the key interface between central and local teams, cascading priorities and frameworks while surfacing regulatory, demand-side, and operational insights to inform global program improvements.
- Lead regional prioritisation and governance, allocating resources to highest-ROI opportunities, resolving trade-offs with GMs and central teams, and ensuring alignment with both global and local objectives.
- Build capability and cross-market knowledge sharing, upskilling local Rider Ops teams, driving experimentation, scaling best practices, and embedding successful initiatives into repeatable regional playbooks.
About you: 8+ years of experience in operations, program management, or category ownership with regional or multi-country scope and measurable business impact. Strong expertise in Rider Operations, demand generation, category management, and performance optimisation within marketplace environments. Proven ability to execute complex programs at scale, translating strategy into structured action plans with clear accountability and measurable outcomes. Highly analytical and commercially minded, with experience managing budgets, incentives, ROI trade-offs, and performance dashboards to optimise growth and profitability. Excellent stakeholder management and communication skills, with experience engaging senior leaders and holding cross-functional teams accountable for results. High ownership and execution drive, comfortable operating in ambiguity, raising the performance bar, and ensuring initiatives stay on track in fast-moving environments. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 600+ cities across 50+ countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location and role.
Regional Domain Manager, Western Europe - Riders in London employer: Bolt Technology
Contact Detail:
Bolt Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Domain Manager, Western Europe - Riders in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Bolt. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Bolt’s Rider Operations initiatives and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who gets their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your skills and experiences, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you note. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Regional Domain Manager, Western Europe - Riders in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Domain Manager role. Highlight your experience in operations and program management, especially in multi-country settings. We want to see how your skills align with our mission at Bolt!
Showcase Your Impact: When detailing your past roles, focus on measurable outcomes and the impact you've made. Use specific metrics to demonstrate how you've driven performance and achieved results. This will resonate well with us as we value accountability and results.
Be Authentic: We’re looking for drive, intelligence, and integrity. Don’t hesitate to share your unique experiences and perspectives. Even if you don’t tick every box, your passion and authenticity can make a difference in your application.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Bolt Technology
✨Know Your Metrics
As a Regional Domain Manager, you'll be accountable for KPIs and OKRs. Brush up on relevant metrics like GMV mix, rider engagement, and scheduled rides penetration. Be ready to discuss how you've used data to drive performance in past roles.
✨Showcase Your Strategic Mindset
This role requires translating global strategies into actionable plans. Prepare examples of how you've successfully executed complex programmes at scale, focusing on your ability to define ownership, timelines, and governance.
✨Demonstrate Stakeholder Management Skills
You'll need to engage with senior leaders and cross-functional teams. Think of instances where you've effectively communicated priorities and resolved conflicts. Highlight your experience in managing diverse stakeholders to achieve results.
✨Emphasise Your Adaptability
The fast-paced environment means things can change quickly. Share experiences where you've thrived in ambiguity, raised performance standards, and ensured initiatives stayed on track despite challenges. This will show your high ownership and execution drive.