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- Tasks: Lead and innovate store operations for a rapidly growing tech company.
- Company: Join Bolt, a fast-growing tech leader with over 200 million customers worldwide.
- Benefits: Enjoy competitive salary, stock options, wellness perks, and a paid sabbatical after 5 years.
- Other info: Embrace a culture of growth, accountability, and collaboration in a hybrid work model.
- Why this job: Shape the future of retail while making a real impact in a dynamic environment.
- Qualifications: Proven operations experience and a passion for data-driven decision-making.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a Head of Store Operations (Grocery & Retail) to help scale Bolt’s rapidly growing business in London, UK.
About us: With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role: As a Head of Store Operations (Grocery & Retail), you will sit at the heart of our marketplace, owning the end-to-end operational strategy that powers merchant excellence and shaping how we deliver service as a core pillar of Bolt’s Customer Value Proposition. You will drive global strategies for merchant enablement while building robust playbooks, governance frameworks, and scalable processes that ensure we consistently meet and exceed global operational KPIs.
Main tasks and responsibilities:
- Define and drive a "best-in-class" strategy that sets the gold standard for store operations across every market we touch.
- Take total ownership of the journey—from the moment a merchant signs to the day they become a power user—stripping away friction and boosting execution.
- Turn "how we work" into a competitive advantage by creating the frameworks and KPIs that ensure high-quality delivery at massive scale.
- Lead a rigorous, data-driven culture where insights aren’t just numbers—they are the catalysts for better retention and merchant growth.
- Partner with Product and Engineering to build the tools of the future, ensuring our workflows are as fast and reliable as the technology behind them.
- Lead and mentor a high-performing team, fostering a culture where accountability, ownership, and constant evolution are the norms.
About you: You have heavy-hitting operations experience across diverse geographies and complex markets. You don't just follow trends; you build simple, elegant processes from the ground up and obsess over that "1% improvement" every single day. You can zoom out to set a 3-year vision and zoom in to fix a granular workflow. You know that strategy without execution is just a daydream. You have a "data-first" mindset, using evidence to navigate ambiguity and turn complex hurdles into clear pathways forward. You are a seasoned leader who wins over stakeholders through expertise and commitment, while empowering your team to reach their full potential. You thrive in fast-paced environments (ideally in Grocery, 3P, or Retail) and possess a relentless ownership mindset that gets things done.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Why you’ll love it here:
- Accelerate your professional growth with unique career opportunities.
- Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
- Take care of your physical and mental health with our wellness perks.
- Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
- Connect with colleagues at annual company events and smaller team gatherings.
- Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
*Some perks may differ depending on your location and role.
Head of Stores Operations in London employer: Bolt Technology
Contact Detail:
Bolt Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Stores Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Bolt employees on LinkedIn. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Bolt's values and recent projects. Show us how your experience aligns with our mission to make cities for people, not cars. Tailor your answers to reflect our goals!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive operational excellence and improve merchant experiences. We want to hear about your strategies and how you can contribute to our growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Bolt team.
We think you need these skills to ace Head of Stores Operations in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Bolt and making a difference in store operations.
Tailor Your Experience: Make sure to highlight your relevant experience in operations, especially in grocery or retail. We love seeing how your background aligns with our mission and the specific challenges of the role.
Be Data-Driven: Since we value a data-first mindset, include examples of how you've used data to drive decisions and improve processes in your previous roles. Show us that you can turn insights into action!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make your application easy to read and straight to the point. Remember, we’re looking for someone who can communicate effectively, just like in the role.
How to prepare for a job interview at Bolt Technology
✨Know the Company Inside Out
Before your interview, dive deep into Bolt's mission and values. Understand their approach to creating an inclusive environment and how they aim to make cities more people-friendly. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Operational Expertise
Prepare specific examples from your past experiences that demonstrate your ability to define and drive operational strategies. Highlight instances where you've improved processes or driven efficiencies, especially in grocery or retail settings. This will illustrate your capability to meet and exceed operational KPIs.
✨Emphasise Data-Driven Decision Making
Since the role requires a 'data-first' mindset, come prepared with examples of how you've used data to navigate challenges and improve operations. Discuss any tools or frameworks you've implemented that helped turn insights into actionable strategies, showcasing your analytical skills.
✨Demonstrate Leadership and Team Building
Be ready to talk about your leadership style and how you've mentored teams in the past. Share stories that reflect your ability to foster a culture of accountability and ownership, as well as how you've empowered your team to achieve their full potential. This will resonate well with Bolt's emphasis on high-performing teams.