Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise global research project delivery while ensuring operational excellence.
- Company: Join Bolt Insight, a vibrant startup revolutionising consumer insights with AI.
- Benefits: Enjoy remote work flexibility, competitive salary, bonuses, and team celebrations.
- Why this job: Make a real impact in a fast-paced environment and grow your career.
- Qualifications: Experience in operations management and strong leadership skills required.
- Other info: Diverse and inclusive team culture with excellent growth opportunities.
The predicted salary is between 48000 - 72000 £ per year.
About Bolt Insight is a fast-growing consumer insights start-up building AI-powered research products, including BoltChatAI (AI-moderated qualitative research at scale) and quantitative capabilities via BoltQ – helping teams get high-quality consumer insight faster and across global markets.
Location: London (Hybrid)
Salary: Competitive
We're scaling quickly, which means high hiring volume, pace, and loads of opportunities to learn, influence, and grow.
Key Responsibilities- Project Delivery, Resourcing and Oversight: Own end-to-end delivery orchestration for all research projects globally, ensuring projects are correctly staffed, resourced, and delivered on time and within budget.
- Allocate the right internal and external research resources to each project based on scope, complexity, availability, and cost-efficiency — without owning research methodology.
- Act as the operational partner to Research Leads and Research Managers, enabling them to focus on research quality while Operations ensures delivery runs smoothly.
- Oversee global data collection operations, ensuring capacity, reliability, and scalability across markets.
- Own senior relationships with panel and data partners, including performance monitoring, issue resolution, and commercial optimisation.
- Serve as the escalation point for delivery risks, resourcing conflicts, and operational bottlenecks.
- Own the strategic application of Jira and related workflow tools, ensuring they support delivery planning, resourcing decisions, forecasting, and operational visibility.
- Lead the effective application of existing time-tracking systems, ensuring consistent usage across internal teams and freelancers to enable accurate capacity planning, utilisation tracking, and cost control.
- Build and maintain operational dashboards covering delivery performance, timelines, utilisation, and risk indicators.
- Maintain oversight of all project-related costs, ensuring strong budget discipline and margin control.
- Partner closely with Finance to support ERP systems, ensuring operational data (time, delivery status, costs) flows cleanly into billing, forecasting, and profitability reporting.
- Enable accurate project-level forecasting, revenue recognition support, and cost attribution across internal and external resources.
- Identify margin improvement opportunities through smarter resource allocation, vendor negotiations, panel optimisation, and process efficiencies.
- Lead, mentor, and scale the Operations function, including internal team members and global freelance networks.
- Establish clear ownership, accountability, and performance expectations across delivery and operations.
- Drive strong cross-functional collaboration with Research, Commercial, Product, and Finance to ensure seamless execution from sale to delivery to invoicing.
- Provide strategic input to leadership on global scaling, including delivery models, data partnerships, tooling, and organisational design.
Why Work for Bolt Insight?
At Bolt Insight, we're a vibrant and growing startup with a passionate team that thrives on innovation and collaboration. Here’s what you can expect when you join us:
- Remote working and the flexibility to work in a nomadic way – enjoy the best of both worlds, balancing work and life your way.
- Flexible working environment – we trust you to manage your time and work in a way that suits you best.
- Employee referral bonus – you get the chance to shape our team and be rewarded for bringing great people onboard.
- Virtual or local team gatherings – whether online or in person, we love to connect and celebrate our successes together.
- In-house recognition awards – we celebrate our 'lightning bolts' (those who go above and beyond) and show our appreciation for hard work.
- Annual Bonus System – if the company meets its targets, you’ll receive a bonus payment of up to two months' salary. We win together.
We are actively building a diverse and inclusive team at Bolt Insight. We welcome applications from all backgrounds and celebrate the different perspectives, ideas and experiences of all people who work with us. Our global team is one where everyone can share their opinions, ideas and develop their careers in a friendly and nurturing environment.
Apply today and join a dynamic, international team driving innovation across borders!
Operations Director in London employer: Bolt Insight
Contact Detail:
Bolt Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience and how it aligns with the role. Keep it concise but impactful – think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Operations Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight relevant experience and skills that align with our job description, especially in project delivery and operational excellence.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Bolt Insight. Share your passion for consumer insights and how your background can help us scale our operations effectively.
Showcase Your Leadership Skills: As an Operations Director, leadership is key. Use your application to demonstrate your experience in leading teams and driving cross-functional collaboration. We want to see how you can mentor and scale our operations function.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bolt Insight!
How to prepare for a job interview at Bolt Insight
✨Know Your Stuff
Before the interview, dive deep into Bolt Insight's products like BoltChatAI and BoltQ. Understand how they work and their impact on consumer insights. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Project Management Skills
Be ready to discuss your experience with project delivery and resource allocation. Prepare specific examples where you've successfully managed projects, ensuring they were delivered on time and within budget. Highlight your familiarity with tools like Jira to demonstrate your operational excellence.
✨Emphasise Collaboration
Bolt Insight values cross-functional teamwork. Share instances where you've collaborated with different departments, such as Finance or Research, to achieve a common goal. This will illustrate your ability to work in a dynamic environment and drive results.
✨Ask Insightful Questions
Prepare thoughtful questions about Bolt Insight's growth strategy and operational challenges. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals. Think about how you can contribute to their scaling efforts.
