At a Glance
- Tasks: Create a warm welcome and support clients in a dynamic front-of-house role.
- Company: Top-ranked London law firm with a people-first approach.
- Benefits: Unlimited holiday, medical insurance, gym membership, and career progression.
- Other info: Join a vibrant team with regular social events and a modern office.
- Why this job: Make a genuine difference while developing your skills in a supportive environment.
- Qualifications: Experience in a busy front-of-house role and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
Bolt Burdon Kemp, a top-ranked London law firm, is looking for a warm, organised and proactive
Front of House Assistant to help create an exceptional experience for clients and visitors to our office.
You’ll join a friendly, supportive team in a varied role where no two days are the same and where your care, professionalism and attention to detail will make a genuine difference, particularly for visitors who may need additional support.
- What you’ll do
- Create a warm, professional welcome for everyone visiting or working at our EC1A office.
- Coordinate meeting room bookings, maintain internal guest lists and arrange refreshments.
- Keep client-facing areas immaculate and provide polished hospitality for meetings and in-house events.
- Manage building access, visitors and deliveries smoothly and securely.
- Support clients and colleagues in person and by telephone, responding with patience, discretion and empathy; some clients may be vulnerable and require additional assistance while visiting the office.
- Answer switchboard calls promptly and deliver consistently excellent customer service.
- Provide occasional cover for the Support team and help with relevant administrative and housekeeping tasks.
- What you’ll bring
- At least one year’s experience in a busy front-of-house role within a professional-services environment.
- Excellent communication skills and the confidence to engage sensitively with vulnerable clients, colleagues and visiting professionals.
- Strong organisation, exceptional attention to detail and pride in delivering high-quality work.
- A positive, flexible approach, with the ability to manage deadlines and support the wider team.
- A confident, approachable and proactive manner, together with a practical, solutions-focused mindset.
- First-aid and fire marshal training would be welcome, but it is not essential, we’ll provide training.
Working pattern: Flexible hours between 8.00 am and 6.00 pm on a rota basis, with occasional cover for out-of-hours events and emergencies.
At Bolt Burdon Kemp, people come first, our clients and our colleagues. We are a leading London clinical negligence and personal injury law firm , recognised for our expertise, compassion and commitment to justice.
You’ll be trusted to contribute, supported to develop and welcomed into a collaborative team that values the difference you make.
What you can look forward to
- Unlimited holiday, supporting a healthy work-life balance.
- Comprehensive benefits, including medical insurance, life assurance, subsidised gym membership and a bike-to-work scheme.
- Clear career progression and a genuine commitment to promoting from within.
- Continuous learning and development, from role-specific training to leadership programmes.
- A friendly, vibrant culture, with regular social events, clubs and a modern EC1 London office.
Our selection process typically includes at least two interviews and a role-specific assessment, giving you the opportunity to learn more about us as we get to know you.
We want every candidate to feel comfortable and able to perform at their best throughout the recruitment process. If you need any adjustments, please tell us when you apply.
Bolt Burdon Kemp is proud to be an equal opportunity employer.
We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.
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Front of House Assistant employer: Bolt Burdon Kemp
At Bolt Burdon Kemp, we offer a dynamic and supportive environment for our Digital Marketing Executive role, where your contributions will directly impact our mission to help clients with life-changing injuries. Enjoy fully flexible working arrangements, a comprehensive benefits package, and clear career progression opportunities in our warm and sociable office located in the heart of London. Join us to be part of a team that values creativity, collaboration, and continuous development.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bolt Burdon Kemp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bolt Burdon Kemp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bolt Burdon Kemp:Your cover letter is your chance to shine! Tell us why you want to work at Bolt Burdon Kemp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bolt Burdon Kemp!
How to prepare for a job interview at Bolt Burdon Kemp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
