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- Tasks: Coordinate technical support, manage client issues, and ensure smooth communication between teams.
- Company: Join Bolster Systems, a leading SaaS company in the UK construction industry.
- Benefits: Starting salary of ÂŁ26,500, full-time role, and clear progression opportunities.
- Why this job: Be the vital link between clients and developers, making a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving; experience in tech support is a plus.
- Other info: Dynamic office environment in Trafford Park with a focus on career growth.
The predicted salary is between 26500 - 37100 ÂŁ per year.
Bolster Systems is an established Software-as-a-Service company serving the UK construction industry, based in Trafford Park, Manchester. For over a decade, our personal approach to customer service, combined with industry-leading technology, has helped us build long-standing relationships with clients who genuinely value our product and support. Due to continued, organic growth, we are seeking a Technical Support Coordinator to join our team.
The Technical Support Coordinator plays a critical role in bridging the gap between our client‑facing teams and our development team, ensuring technical issues are handled efficiently, communicated clearly, and resolved quickly.
Requirements- Strong verbal and written communication skills, with the ability to translate technical issues into clear, customer‑friendly updates.
- Highly organised, with the ability to track, prioritise, and manage multiple technical issues at once.
- Confident working cross‑functionally with customer‑facing teams and developers.
- A calm, methodical approach to problem‑solving.
- Comfortable documenting processes, issues, and resolutions in a structured way.
- Drive to develop your career within a growing SaaS business.
- Act as the first point of escalation for client‑reported technical issues that cannot be resolved through standard support.
- Coordinate communication between the development team and client‑facing teams, ensuring consistent and timely updates.
- Capture, track, and manage technical issues to resolution, improving time‑to‑fix and visibility across the business.
- Maintain and update Bolster Systems’ internal knowledge base and technical documentation.
- Ensure recurring issues and solutions are clearly documented to support consistency and training.
- Support internal testing of new features and updates, working closely with the Head of Development to prioritise issues.
- Provide ad‑hoc technical support to account managers for escalated client queries.
- Attend onboarding or training sessions where technical input is required.
- Ensure customer‑facing teams feel supported with a reliable technical escalation resource.
- Ensure all activity aligns with company processes, policies, and industry standards.
- Experience working in a SaaS or software environment.
- Previous experience in technical support, customer support, or account support roles.
- Experience using CRM or ticketing systems.
- An interest in how software products are built, tested, and improved.
- Driving licence.
- ÂŁ26,500 starting salary (dependent on experience)
- Full time, permanent Office‑based role (Manchester, Trafford Park)
- Clear opportunity for progression as the business continues to scale.
Technical Support Coordinator in Manchester employer: Bolster Systems
Contact Detail:
Bolster Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Bolster Systems. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and communication skills. Think of examples where you’ve successfully resolved issues or worked cross-functionally. We want to see how you can bridge the gap between teams!
✨Tip Number 3
Show your passion for the SaaS industry! Research Bolster Systems and be ready to discuss how you can contribute to their growth. We love candidates who are genuinely interested in our products and services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Bolster Systems.
We think you need these skills to ace Technical Support Coordinator in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Coordinator role. Highlight your relevant experience in technical support and customer service, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, give us examples of how you've effectively communicated technical issues in a clear and friendly manner. This will help us see how you can bridge the gap between teams.
Be Organised: Demonstrate your organisational skills by outlining how you've managed multiple tasks or technical issues in the past. We want to know how you prioritise and keep track of everything to ensure nothing slips through the cracks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Bolster Systems
✨Know the Company Inside Out
Before your interview, take some time to research Bolster Systems. Understand their products, their approach to customer service, and how they fit into the UK construction industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Technical Support Coordinator, strong communication is key. Prepare examples of how you've successfully translated technical issues into customer-friendly language in the past. Practise articulating complex ideas simply, as this will be crucial in your role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise issues. Bring examples of how you've tracked and resolved technical problems efficiently. This will highlight your ability to stay calm and methodical under pressure, which is essential for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for tracking issues, or how they handle recurring problems. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
