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- Tasks: Bridge client-facing and development teams to resolve technical issues swiftly.
- Company: Dynamic SaaS company based in Manchester with a focus on innovation.
- Benefits: Salary of £26,500, career progression, and a supportive work environment.
- Why this job: Be the key link between clients and tech teams, making a real difference.
- Qualifications: Strong communication skills and ability to manage multiple issues effectively.
- Other info: Join a growing business with exciting opportunities for personal and professional growth.
The predicted salary is between 24000 - 28000 £ per year.
A software-as-a-service company in Manchester is seeking a Technical Support Coordinator to bridge client-facing and development teams. This role is vital for ensuring rapid resolution of technical issues and the communication of clear updates to clients. The ideal candidate will possess strong communication skills and the ability to manage multiple issues calmly. The position offers a salary of £26,500 with opportunities for career progression in a growing business.
SaaS Technical Support & Escalation Coordinator in Manchester employer: Bolster Systems Limited
Contact Detail:
Bolster Systems Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Technical Support & Escalation Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle client issues and communicate updates clearly. We want you to shine!
✨Tip Number 3
Showcase your communication skills during the interview. Use examples from past experiences where you successfully managed multiple issues. This will demonstrate your ability to keep clients informed and calm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace SaaS Technical Support & Escalation Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support and communication. We want to see how you've successfully managed client issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Coordinator role. Share your passion for bridging teams and resolving issues quickly – we love that kind of enthusiasm!
Showcase Your Communication Skills: Since this role is all about clear communication, make sure your application reflects that. Use concise language and structure your thoughts well. We appreciate clarity and professionalism in every interaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Bolster Systems Limited
✨Know the Product Inside Out
Before your interview, make sure you understand the software-as-a-service products the company offers. Familiarise yourself with their features, benefits, and common technical issues. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Technical Support Coordinator, clear communication is key. Prepare examples of how you've effectively communicated complex technical information to clients or team members in the past. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to manage multiple issues calmly and efficiently, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's support processes and how they handle escalations. This shows that you're not just interested in the job, but also in how you can contribute to improving client satisfaction and team collaboration.
