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- Tasks: Help customers book their dream cruises and provide tailored advice.
- Company: Join Bolsover Cruise Club, a vibrant team passionate about travel.
- Benefits: Competitive salary, commission rewards, and complimentary educational cruises.
- Why this job: Combine your love for travel with a rewarding sales career.
- Qualifications: Sales experience and a passion for customer service.
- Other info: Flexible shift patterns for a great work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
We're looking for a new Cruise Sales Expert. As a valued member of our sales team at Bolsover Cruise Club, you'll embark on a fulfilling career where your love for travel and flair for sales come together. Based in our modern headquarters near Chesterfield, just off the M1, you'll join a vibrant workplace full of energy, pace and opportunity.
Why Bolsover Cruise Club?
- Explore the World: Experience the holidays you're selling with complimentary educational cruises and opportunities to win free sailings through booking incentives.
- Great Earning Potential: With a competitive base salary and strong commission structure, your hard work and talent will be rewarded.
- Excellent Training: Our comprehensive training programme is designed to give you the tools, confidence and knowledge to become a cruise expert.
Your New Role:
As part of our inbound sales team, you'll be speaking to customers over the phone, responding to new enquiries and helping them book their dream cruise. The phones are always ringing, the pace is fast, and you'll be working towards individual and team targets every day. You'll be expected to build rapport quickly, deliver expert advice, and generate repeat business by creating exceptional customer experiences.
Your Responsibilities:
- Respond to incoming sales enquiries, providing tailored cruise quotes.
- Guide customers through the booking process with professionalism and care.
- Upsell and recommend relevant additional products to enhance the holiday.
- Proactively follow up leads through outbound calls to maximise conversion.
- Build trusted relationships with customers and encourage repeat bookings.
- Accurately administer bookings, ensuring all details and notes are recorded clearly and correctly.
- Provide ongoing support for existing customers and resolve booking queries.
- Deliver excellent service at our on-site Cruise Bureau when required.
- Maintain high standards of accuracy, product knowledge and attention to detail.
Who You Are:
- An experienced professional from either the travel industry, a high-performing sales or call centre environment, or a commercially focused customer-facing role.
- A sales enthusiast who enjoys speaking to people and thrives in a target-driven environment.
- Comfortable working at pace and handling a high volume of incoming calls.
- Motivated by KPIs, personal goals and commission potential.
- Dedicated to delivering excellent customer service and building loyalty.
- A proactive individual who uses initiative and contributes positively to the team.
- A confident communicator who can adapt to a wide range of customers and situations.
This is What You'll Get:
- Sales Rewards: Win prizes from cruise operators including cash, holidays, TVs, fashion and more.
- Full Training: Become an expert with support from our in-house team.
- Employee Assistance Programme: Free, confidential support on health, finance and wellbeing.
Shift Pattern:
You will start on our Monday to Sunday rota:
- Working 9am to 5.30pm weekdays – we are unable to offer remote working for this role.
- One late shift per week from 11.30am to 8pm, with additional requirement on occasion to cover holidays.
- Saturdays and Sundays worked on a rota basis.
- Once fully trained and established in the role, you may have the opportunity to move to our 4 on 4 off rolling rota: Four consecutive working days followed by four days off.
- Weekdays: 9am to 9pm.
- Saturdays: 9am to 7pm.
- Sundays: 11am to 5pm.
- Bank Holidays: Treated as normal working days and returned as additional leave.
This flexible pattern offers excellent work-life balance and extended breaks.
Why Join Us?
At Bolsover Cruise Club, you'll be part of a supportive and passionate team in an ever-evolving industry. We care about your success and will invest in your development from day one. If you love selling, enjoy talking to people and want to build a career with strong earning potential, this is your opportunity.
Cruise Sales Expert in London employer: Bolsover Cruise Club
Contact Detail:
Bolsover Cruise Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Sales Expert in London
✨Tip Number 1
Get to know the cruise industry inside out! Research different cruise lines, destinations, and customer preferences. The more you know, the better you'll be at connecting with potential customers and making those sales.
✨Tip Number 2
Practice your pitch! Role-play with friends or family to refine your communication skills. Being able to build rapport quickly over the phone is key, so make sure you're comfortable and confident when chatting with customers.
✨Tip Number 3
Follow up on leads like a pro! Don't just wait for customers to call you back; take the initiative to reach out. A friendly follow-up can make all the difference in converting an enquiry into a booking.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to jump into this exciting role with us at Bolsover Cruise Club!
We think you need these skills to ace Cruise Sales Expert in London
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or adventures that relate to cruising, as this will resonate with us and show you’re a great fit for the role.
Tailor Your Application: Make sure to customise your application to highlight your sales experience and customer service skills. We want to see how your background aligns with what we’re looking for in a Cruise Sales Expert, so don’t hold back!
Be Professional Yet Personable: While it’s important to maintain professionalism in your application, don’t forget to let your personality shine through. We value confident communicators who can build rapport, so a friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the quickest way for us to receive your application and get you on board with Bolsover Cruise Club!
How to prepare for a job interview at Bolsover Cruise Club
✨Know Your Cruises
Before the interview, dive deep into the world of cruises. Familiarise yourself with different cruise lines, destinations, and onboard experiences. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully met targets. Use specific examples that highlight your ability to build rapport and close deals. Remember, they want to see your passion for sales!
✨Practice Customer Scenarios
Anticipate common customer queries and practice your responses. Think about how you would upsell additional products or handle booking issues. Demonstrating your problem-solving skills and customer service approach will set you apart.
✨Be Ready for a Fast-Paced Environment
Since the role involves handling a high volume of calls, be prepared to discuss how you manage stress and stay organised. Share strategies you use to maintain accuracy and efficiency while working under pressure.