At a Glance
- Tasks: Engage with customers to book their dream cruises and provide tailored quotes.
- Company: Join Bolsover Cruise Club, a vibrant travel sales team near Chesterfield.
- Benefits: Enjoy complimentary cruises, competitive salary, commission rewards, and full training.
- Other info: Flexible shift patterns offer great work-life balance and potential for career advancement.
- Why this job: Experience a fast-paced environment with opportunities for personal growth and travel.
- Qualifications: Sales experience or customer service background is preferred; enthusiasm is key!
The predicted salary is between 24000 - 42000 £ per year.
We\'re looking for a new Cruise Sales Expert As a valued member of our sales team at Bolsover Cruise Club, you\'ll embark on a fulfilling career where your love for travel and flair for sales come together. Based in our modern headquarters near Chesterfield, just off the M1, you\'ll join a vibrant workplace full of energy, pace and opportunity.
Why Bolsover Cruise Club?
Explore the World
Experience the holidays you\'re selling with complimentary educational cruises and opportunities to win free sailings through booking incentives.
Great Earning Potential
With a competitive base salary and strong commission structure, your hard work and talent will be rewarded.
Excellent Training
Our comprehensive training programme is designed to give you the tools, confidence and knowledge to become a cruise expert.
Your New Role
As part of our inbound sales team, you\'ll be speaking to customers over the phone, responding to new enquiries and helping them book their dream cruise. The phones are always ringing, the pace is fast, and you\'ll be working towards individual and team targets every day. You\'ll be expected to build rapport quickly, deliver expert advice, and generate repeat business by creating exceptional customer experiences.
Your Responsibilities
Respond to incoming sales enquiries, providing tailored cruise quotes
Guide customers through the booking process with professionalism and care
Upsell and recommend relevant additional products to enhance the holiday
Proactively follow up leads through outbound calls to maximise conversion
Build trusted relationships with customers and encourage repeat bookings
Accurately administer bookings, ensuring all details and notes are recorded clearly and correctly
Provide ongoing support for existing customers and resolve booking queries
Deliver excellent service at our on-site Cruise Bureau when required
Maintain high standards of accuracy, product knowledge and attention to detail
Who You Are
An experienced professional from either the travel industry, a high-performing sales or call centre environment, or a commercially focused customer-facing role
A sales enthusiast who enjoys speaking to people and thrives in a target-driven environment
Comfortable working at pace and handling a high volume of incoming calls
Motivated by KPIs, personal goals and commission potential
Dedicated to delivering excellent customer service and building loyalty
A proactive individual who uses initiative and contributes positively to the team
A confident communicator who can adapt to a wide range of customers and situations
This is What You\'ll Get
Sales Rewards : Win prizes from cruise operators including cash, holidays, TVs, fashion and more
Full Training : Become an expert with support from our in-house team
Employee Assistance Programme : Free, confidential support on health, finance and wellbeing
Shift Pattern
You will start on our Monday to Sunday rota :
Working 9am to 5.30pm weekdays
One late shift per week from 11.30am to 8pm, with additional requirement on occasion to cover holidays
Saturdays and Sundays worked on a rota basis
Once fully trained and established in the role, you may have the opportunity to move to our 4 on 4 off rolling rota:
Four consecutive working days followed by four days off
Weekdays: 9am to 9pm
Saturdays: 9am to 7pm
Sundays: 11am to 5pm
Bank Holidays: Treated as normal working days and returned as additional leave
This flexible pattern offers excellent work-life balance and extended breaks.
Why Join Us?
At Bolsover Cruise Club, you\'ll be part of a supportive and passionate team in an ever-evolving industry. We care about your success and will invest in your development from day one. If you love selling, enjoy talking to people and want to build a career with strong earning potential, this is your opportunity.
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Cruise Sales Expert in Chesterfield employer: Bolsover Cruise Club
At Bolsover Cruise Club, we pride ourselves on being an exceptional employer that values your passion for travel and sales. Our vibrant headquarters near Chesterfield offers a dynamic work environment with comprehensive training, competitive earnings, and unique opportunities to experience the cruises you sell. Join our supportive team where your growth is nurtured, and enjoy a flexible work-life balance that allows you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Cruise Sales Expert in Chesterfield
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Bolsover Cruise Club who are looking for fresh talent for roles like Cruise Sales Expert.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Bolsover Cruise Club and give you a leg up for your Cruise Sales Expert application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Cruise Sales Expert openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Cruise Sales Expert in Chesterfield
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Cruise Sales Expert role at Bolsover Cruise Club.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Cruise Sales Expert position at Bolsover Cruise Club.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Bolsover Cruise Club.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Bolsover Cruise Club's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Cruise Sales Expert.
How to prepare for a job interview at Bolsover Cruise Club
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Bolsover Cruise Club.
