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For Companies At a Glance
- Tasks: Engage with customers to book their dream cruises and provide tailored quotes.
- Company: Join Bolsover Cruise Club, a vibrant travel sales team near Chesterfield.
- Benefits: Enjoy complimentary cruises, competitive salary, commission rewards, and full training.
- Why this job: Experience a fast-paced environment with opportunities for personal growth and travel.
- Qualifications: Sales experience or customer service background is preferred; enthusiasm is key!
- Other info: Flexible shift patterns offer great work-life balance and potential for career advancement.
The predicted salary is between 24000 - 42000 £ per year.
We\’re looking for a new Cruise Sales Expert
As a valued member of our sales team at Bolsover Cruise Club, you’ll embark on a fulfilling career where your love for travel and flair for sales come together. Based in our modern headquarters near Chesterfield, just off the M1, you’ll join a vibrant workplace full of energy, pace and opportunity.
Why Bolsover Cruise Club?
Explore the World
Experience the holidays you’re selling with complimentary educational cruises and opportunities to win free sailings through booking incentives.
Great Earning Potential
With a competitive base salary and strong commission structure, your hard work and talent will be rewarded.
Excellent Training
Our comprehensive training programme is designed to give you the tools, confidence and knowledge to become a cruise expert.
Your New Role
As part of our inbound sales team, you’ll be speaking to customers over the phone, responding to new enquiries and helping them book their dream cruise. The phones are always ringing, the pace is fast, and you’ll be working towards individual and team targets every day. You’ll be expected to build rapport quickly, deliver expert advice, and generate repeat business by creating exceptional customer experiences.
Your Responsibilities
- Respond to incoming sales enquiries, providing tailored cruise quotes
- Guide customers through the booking process with professionalism and care
- Upsell and recommend relevant additional products to enhance the holiday
- Proactively follow up leads through outbound calls to maximise conversion
- Build trusted relationships with customers and encourage repeat bookings
- Accurately administer bookings, ensuring all details and notes are recorded clearly and correctly
- Provide ongoing support for existing customers and resolve booking queries
- Deliver excellent service at our on-site Cruise Bureau when required
- Maintain high standards of accuracy, product knowledge and attention to detail
Who You Are
- An experienced professional from either the travel industry, a high-performing sales or call centre environment, or a commercially focused customer-facing role
- A sales enthusiast who enjoys speaking to people and thrives in a target-driven environment
- Comfortable working at pace and handling a high volume of incoming calls
- Motivated by KPIs, personal goals and commission potential
- Dedicated to delivering excellent customer service and building loyalty
- A proactive individual who uses initiative and contributes positively to the team
- A confident communicator who can adapt to a wide range of customers and situations
This is What You’ll Get
- Sales Rewards: Win prizes from cruise operators including cash, holidays, TVs, fashion and more
- Full Training: Become an expert with support from our in-house team
- Employee Assistance Programme: Free, confidential support on health, finance and wellbeing
Shift Pattern
You will start on ourMonday to Sunday rota:
- Working 9am to 5.30pm weekdays
- One late shift per week from 11.30am to 8pm, with additional requirement on occasion to cover holidays
- Saturdays and Sundays worked on a rota basis
Once fully trained and established in the role, you may have the opportunity to move to our4 on 4 offrolling rota:
- Four consecutive working days followed by four days off
- Weekdays: 9am to 9pm
- Saturdays: 9am to 7pm
- Sundays: 11am to 5pm
- Bank Holidays: Treated as normal working days and returned as additional leave
This flexible pattern offers excellent work-life balance and extended breaks.
Why Join Us?
At Bolsover Cruise Club, you’ll be part of a supportive and passionate team in an ever-evolving industry. We care about your success and will invest in your development from day one. If you love selling, enjoy talking to people and want to build a career with strong earning potential, this is your opportunity.
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Cruise Sales Expert employer: Bolsover Cruise Club
Contact Detail:
Bolsover Cruise Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Sales Expert
✨Tip Number 1
Familiarise yourself with the cruise industry and current trends. Knowing popular destinations, cruise lines, and customer preferences will help you engage confidently with potential clients.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling a high volume of calls, being clear, friendly, and persuasive can make a significant difference in converting inquiries into bookings.
✨Tip Number 3
Develop your sales techniques by learning about upselling and cross-selling strategies. Understanding how to recommend additional products that enhance the customer's experience can boost your performance and earnings.
✨Tip Number 4
Network with others in the travel and sales industries. Building connections can provide insights and tips that may help you stand out during the interview process and show your passion for the role.
We think you need these skills to ace Cruise Sales Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or the travel industry. Emphasise any achievements related to customer service and sales targets, as these are crucial for the Cruise Sales Expert role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and sales. Mention specific experiences where you successfully built rapport with customers or exceeded sales targets, demonstrating your suitability for the role.
Showcase Your Communication Skills: In your application, highlight your ability to communicate effectively. Provide examples of how you've adapted your communication style to different customers, as this is key for building relationships in a sales environment.
Research Bolsover Cruise Club: Familiarise yourself with Bolsover Cruise Club's offerings and values. Mentioning specific cruises or initiatives in your application can show your genuine interest in the company and the role.
How to prepare for a job interview at Bolsover Cruise Club
✨Show Your Passion for Travel
As a Cruise Sales Expert, your love for travel is crucial. Share your personal travel experiences and how they have shaped your understanding of customer needs. This will demonstrate your genuine enthusiasm for the role.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview. Practice responding to common customer inquiries and handling objections. This will showcase your ability to build rapport and provide tailored advice under pressure.
✨Highlight Your Sales Achievements
Be ready to discuss your previous sales experience and any targets you've met or exceeded. Use specific examples to illustrate your success in a fast-paced environment, as this aligns with the expectations of the role.
✨Demonstrate Excellent Communication Skills
Since the role involves speaking to customers over the phone, focus on your communication skills during the interview. Practice clear and confident speech, and be prepared to adapt your style to different customer personalities.
