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For Companies At a Glance
- Tasks: Help customers book their dream cruises and provide expert advice.
- Company: Join Bolsover Cruise Club, a vibrant team in the travel industry.
- Benefits: Competitive salary, commission rewards, and complimentary educational cruises.
- Why this job: Combine your passion for travel with a rewarding sales career.
- Qualifications: Sales experience and a love for customer service are essential.
- Other info: Flexible working hours and excellent training to boost your career.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a new Cruise Sales Expert. As a valued member of our sales team at Bolsover Cruise Club, you’ll embark on a fulfilling career where your love for travel and flair for sales come together. Based in our modern headquarters near Chesterfield, just off the M1, you’ll join a vibrant workplace full of energy, pace and opportunity.
Why Bolsover Cruise Club?
- Explore the World: Experience the holidays you’re selling with complimentary educational cruises and opportunities to win free sailings through booking incentives.
- Great Earning Potential: With a competitive base salary and strong commission structure, your hard work and talent will be rewarded.
- Excellent Training: Our comprehensive training programme is designed to give you the tools, confidence and knowledge to become a cruise expert.
Your New Role:
As part of our inbound sales team, you’ll be speaking to customers over the phone, responding to new enquiries and helping them book their dream cruise. The phones are always ringing, the pace is fast, and you’ll be working towards individual and team targets every day. You’ll be expected to build rapport quickly, deliver expert advice, and generate repeat business by creating exceptional customer experiences.
Your Responsibilities:
- Respond to incoming sales enquiries, providing tailored cruise quotes.
- Guide customers through the booking process with professionalism and care.
- Upsell and recommend relevant additional products to enhance the holiday.
- Proactively follow up leads through outbound calls to maximise conversion.
- Build trusted relationships with customers and encourage repeat bookings.
- Accurately administer bookings, ensuring all details and notes are recorded clearly and correctly.
- Provide ongoing support for existing customers and resolve booking queries.
- Deliver excellent service at our on-site Cruise Bureau when required.
- Maintain high standards of accuracy, product knowledge and attention to detail.
Who You Are:
- An experienced professional from either the travel industry, a high-performing sales or call centre environment, or a commercially focused customer-facing role.
- A sales enthusiast who enjoys speaking to people and thrives in a target-driven environment.
- Comfortable working at pace and handling a high volume of incoming calls.
- Motivated by KPIs, personal goals and commission potential.
- Dedicated to delivering excellent customer service and building loyalty.
- A proactive individual who uses initiative and contributes positively to the team.
- A confident communicator who can adapt to a wide range of customers and situations.
This is What You’ll Get:
- Sales Rewards: Win prizes from cruise operators including cash, holidays, TVs, fashion and more.
- Full Training: Become an expert with support from our in-house team.
- Employee Assistance Programme: Free, confidential support on health, finance and wellbeing.
Shift Pattern:
You will start on our Monday to Sunday rota: Working 9am to 5.30pm weekdays. One late shift per week from 11.30am to 8pm, with additional requirement on occasion to cover holidays. Saturdays and Sundays worked on a rota basis. Once fully trained and established in the role, you may have the opportunity to move to our 4 on 4 off rolling rota: Four consecutive working days followed by four days off. Weekdays: 9am to 9pm. Saturdays: 9am to 7pm. Sundays: 11am to 5pm. Bank Holidays: Treated as normal working days and returned as additional leave. This flexible pattern offers excellent work-life balance and extended breaks.
Why Join Us?
At Bolsover Cruise Club, you’ll be part of a supportive and passionate team in an ever-evolving industry. We care about your success and will invest in your development from day one. If you love selling, enjoy talking to people and want to build a career with strong earning potential, this is your opportunity.
Cruise Sales Expert employer: Bolsover Cruise Club
Contact Detail:
Bolsover Cruise Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Sales Expert
✨Tip Number 1
Get to know the cruise industry inside out! Research different cruise lines, destinations, and customer preferences. This knowledge will help you build rapport with potential customers and show them you’re the expert they need.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of incoming calls, rehearse how to greet customers, ask open-ended questions, and respond to their needs. The more comfortable you are on the phone, the better your chances of closing those sales.
✨Tip Number 3
Follow up like a pro! After your initial conversation, don’t hesitate to reach out again. A quick follow-up call can make all the difference in converting a lead into a booking. Plus, it shows you care about their holiday plans!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Let’s get you on board!
We think you need these skills to ace Cruise Sales Expert
Some tips for your application 🫡
Show Your Passion for Travel: Let your love for travel shine through in your application. Share any personal experiences or adventures that have shaped your enthusiasm for cruising, as this will resonate with us and show you're a great fit for the role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in sales or customer service. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Personable and Professional: Since you'll be speaking to customers over the phone, it’s important to convey your communication style in your written application. Use a friendly tone while maintaining professionalism to give us a taste of how you’ll interact with our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Bolsover Cruise Club
✨Know Your Cruises
Before the interview, dive deep into the world of cruises. Familiarise yourself with different cruise lines, destinations, and onboard experiences. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully closed deals. Use specific examples that highlight your ability to build rapport and upsell products, as these are key skills for a Cruise Sales Expert.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by asking clarifying questions and summarising their points. This shows that you can connect with customers effectively, which is crucial in a sales role.
✨Emphasise Customer Service
Be ready to talk about your approach to customer service. Share examples of how you've gone above and beyond to ensure customer satisfaction. Highlighting your dedication to creating exceptional experiences will resonate well with the values of Bolsover Cruise Club.