At a Glance
- Tasks: Manage vehicle recovery operations in a busy 24-hour control room.
- Company: Family-owned recovery and repair business with over 60 years of experience.
- Benefits: Competitive salary, bonuses, company pension, and ongoing training.
- Other info: Flexible shift patterns with opportunities for career growth.
- Why this job: Join a supportive team and make a real difference for our diverse clients.
- Qualifications: Strong communication skills and a customer-focused attitude.
The predicted salary is between 21000 - 28000 £ per year.
Boleyn Recovery and Fleet Services has been trading for over 60 years as an established car & commercial vehicle recovery and repair business. We are still family owned and run, so have a vested interest in our staff and making sure we keep our customers' fleets moving. Due to ongoing expansion and investment, we require another key member to our successful team as a vehicle recovery controller for our busy 24-hour control room.
You will be working a 4 days on, 4 days off, 12-hour shift pattern night time or 5 days from 7 am to 7 pm. We have a wide range of nationwide clients seeking a bespoke service. Our customer base has been built up over 60 years and consists of private clients ranging from hauliers and construction to bus & coach companies and from owner drivers to the emergency services.
Successful candidates should demonstrate the ability to work unsupervised and have good customer focus skills while participating in a shift system with some unsociable hours of work. We do not do club work or management company work as a rule, so our customer base is all.
Specific skills required:- Be an excellent communicator with a positive outlook
- Telephone manner
- Literacy skills
- IT skills including extensive use of Microsoft Office applications
- Logistic planning
- A genuine interest in helping customers
- The ability to work as part of a team
- Patience and calmness under pressure
- The ability to handle complaints and difficult situations
Experience is not a necessity if the right candidate has what it takes, so ongoing training and development will be provided. Earnings are negotiable on skills, capability and experience but in the region of £21k to £28K plus bonus plus O/T.
Job Type: Full-time
Pay: £40,500.00-£44,000.00 per year
Benefits: Company pension, On-site parking
Application question(s): Can you commute to Barking in East London in 35 minutes?
Experience: Customer service: 2 years (required)
Work Location: In person
Breakdown Recovery Controller in Barking employer: Boleyn Recovery & Fleet Services
Boleyn Recovery and Fleet Services is an exceptional employer, offering a supportive family-owned environment where staff are valued and encouraged to grow. With over 60 years of experience in the vehicle recovery industry, we provide comprehensive training and development opportunities, ensuring that our team members thrive in their roles while enjoying competitive earnings and benefits. Our commitment to a positive work culture and a diverse client base makes this an ideal place for those seeking meaningful and rewarding employment in East London.
Contact Details:
Boleyn Recovery & Fleet Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Recovery Controller in Barking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boleyn Recovery & Fleet Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boleyn Recovery & Fleet Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Breakdown Recovery Controller in Barking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boleyn Recovery & Fleet Services:Your cover letter is your chance to shine! Tell us why you want to work at Boleyn Recovery & Fleet Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boleyn Recovery & Fleet Services!
How to prepare for a job interview at Boleyn Recovery & Fleet Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
