At a Glance
- Tasks: Manage strategic accounts, drive revenue growth, and ensure customer satisfaction.
- Company: Join Boldyn Networks, a leader in telecommunications with exciting projects.
- Benefits: Flexible working, generous holiday allowance, and paid parental leave.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Make a lasting impact while collaborating with talented colleagues on meaningful projects.
- Qualifications: Experience in contract negotiations and business development in a technical environment.
The predicted salary is between 40000 - 50000 £ per year.
About The Role
Accountable for managing growth, governance and overall customer relationship management of the company’s three MNO strategic accounts across CMS and ESN programme and portfolio.
Acting as the customer interface, (internal & external) the role will own stakeholder relationships, commercial performance, contract governance, and customer satisfaction across all MNO accounts.
This role will serve as the primary commercial customer-facing interface for CMS and Emergency ESN programme activities, ensuring alignment between customer expectations, commercial objectives, and delivery commitments.
The role is accountable for protecting and growing revenue, driving customer retention, identifying new business opportunities, and ensuring successful execution of critical programmes and services.
- What You’ll Be Doing
- Key Accountabilities
- Strategic ownership of MNO customer relationships.
- Revenue growth and retention
- Customer satisfaction and executive stakeholder engagement.
- Governance and contractual compliance.
- Successful customer interface for CMS and ESN programmes.
- Pipeline development and business growth.
- Escalation management and issue resolution.
- Delivery of agreed commercial and operational objectives.
- Strategic Account Management
- Develop and execute strategic account plans for all MNO customers.
- Build trusted relationships with executive, commercial, operational, and technical stakeholders.
- Represent the company at executive governance forums, steering committees, and quarterly business reviews.
- Customer Relationship Management
- Lead all aspects of customer engagement across the MNO portfolio.
- Develop multi-level stakeholder relationships across commercial, operational, technical, and executive functions.
- Ensure customer satisfaction targets are achieved and improvement plans are implemented where required.
- Facilitate executive engagement programmes and strategic workshops.
- Commercial Ownership
- Deliver revenue growth, margin improvement, and customer retention objectives.
- Lead commercial negotiations including contractual changes, CCNs, renewals, and new service agreements.
- Maintain revenue forecasting accuracy and pipeline visibility.
- Identify new growth opportunities
- CMS & ESN Programme Interface
- Act as the primary customer relationship lead for all CMS and ESN-related activities.
- Provide customer engagement and governance support across programme delivery.
- Ensure alignment between programme commitments, contractual obligations, and customer expectations.
- Support resolution of programme risks, delivery challenges, and commercial matters.
- Management of programme governance boards and strategic reviews.
Cross-Functional leadership and interface .
- Align internal stakeholders behind customer objectives and business priorities.
- Promote collaboration between account management, service delivery, engineering, operations, and programme teams.
- Ensure clear ownership and accountability for all customer commitments.
- Risk & Escalation Management
- Identify strategic, commercial, operational, and contractual risks.
- Develop mitigation plans and drive resolution of critical issues.
- Manage customer escalations through to successful closure.
- Ensure contractual obligations and governance requirements are maintained.
- What You’ll Bring
- Degree level qualification, or Advanced Apprenticeship supported by Professional Development (desirable)
- Experience of leading contract negotiations for long term partnerships through to a successful conclusion in a technical environment
- Proven experience of business development activity to achieve revenue targets and budgets and drive opportunities through to completion
- Experience working in telecommunications and a good understanding of the technical landscape to translate customer requirements into reality
- Experience in strategic sales methodologies and techniques, bid writing, negotiating skills structured sales processes and formal RFP processes.
- Experience of building long-term, quality customer relationships and navigating the negotiating cycle with maturity and a partnership ethos
- Experience assessing complex stakeholder relationships with the ability to present effectively and build relationships with C-Suite and Board level stakeholders
- Demonstrate strong commercial contractual experience (negotiate contracts), financial management skills, financial / economic modelling understanding (can read and translate financial models)
- Experience working with engineering and project management processes, costs and typical pricing models
Why work with us?
We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills.
You’ll be surrounded talented colleagues who thrive on solving problems, just like you.
Together, you’ll make your mark on projects that matter and find new strengths along the way.
We also offer
- Flexible working opportunities
- Parental leave with up to 20 weeks paid at full salary
- Holiday allowance starting at 25 days rising with length of service
- 4 days off each year to volunteer
Ready to apply? Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.
Diversity recognises the ways we differ.
Our backgrounds, perspectives, and experiences.
What makes us unique.
And it’s important to us, to our future.
To build a workforce that’s representative of the societies we serve.
So that we can listen, learn and understand how to solve our customers’ problems in the smartest ways possible.
We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.
Client Director, MNO employer: Boldyn Networks
At Boldyn Networks, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As a Senior RF Engineer based in Birmingham, you'll have the opportunity to work on impactful projects like the HS2, with access to flexible working arrangements, generous parental leave, and a holiday allowance that increases with your service. We are committed to your professional growth and provide a supportive environment where diverse perspectives are valued, ensuring you can thrive in your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Director, MNO
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Client Director, MNO at Boldyn Networks!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Boldyn Networks or be willing to refer you for that Client Director, MNO position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Boldyn Networks who’s on the lookout for their next Client Director, MNO star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Client Director, MNO role at Boldyn Networks!
We think you need these skills to ace Client Director, MNO
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Boldyn Networks. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Boldyn Networks
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Boldyn Networks. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
