At a Glance
- Tasks: Manage key accounts, drive revenue growth, and ensure customer satisfaction.
- Company: Join Boldyn Networks, a leading neutral host provider shaping the future of connectivity.
- Benefits: Flexible working, generous holiday allowance, and parental leave with full pay.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of exciting projects that make a real impact in telecommunications.
- Qualifications: Experience in contract negotiations and business development in a technical environment.
The predicted salary is between 40500 - 49500 £ per year.
About The Role
Accountable for managing growth, governance and overall customer relationship management of the company’s three MNO strategic accounts across CMS and ESN programme and portfolio.
Acting as the customer interface, (internal & external) the role will own stakeholder relationships, commercial performance, contract governance, and customer satisfaction across all MNO accounts.
This role will serve as the primary commercial customer-facing interface for CMS and Emergency ESN programme activities, ensuring alignment between customer expectations, commercial objectives, and delivery commitments.
The role is accountable for protecting and growing revenue, driving customer retention, identifying new business opportunities, and ensuring successful execution of critical programmes and services.
- What You’ll Be Doing Key Accountabilities
- Strategic ownership of MNO customer relationships.
- Revenue growth and retention
- Customer satisfaction and executive stakeholder engagement.
- Governance and contractual compliance.
- Successful customer interface for CMS and ESN programmes.
- Pipeline development and business growth.
- Escalation management and issue resolution.
- Delivery of agreed commercial and operational objectives.
- Strategic Account Management
- Develop and execute strategic account plans for all MNO customers.
- Build trusted relationships with executive, commercial, operational, and technical stakeholders.
- Represent the company at executive governance forums, steering committees, and quarterly business reviews.
- Customer Relationship Management
- Lead all aspects of customer engagement across the MNO portfolio.
- Develop multi-level stakeholder relationships across commercial, operational, technical, and executive functions.
- Ensure customer satisfaction targets are achieved and improvement plans are implemented where required.
- Facilitate executive engagement programmes and strategic workshops.
- Commercial Ownership
- Deliver revenue growth, margin improvement, and customer retention objectives.
- Lead commercial negotiations including contractual changes, CCNs, renewals, and new service agreements.
- Maintain revenue forecasting accuracy and pipeline visibility.
- Identify new growth opportunities
- CMS & ESN Programme Interface
- Act as the primary customer relationship lead for all CMS and ESN-related activities.
- Provide customer engagement and governance support across programme delivery.
- Ensure alignment between programme commitments, contractual obligations, and customer expectations.
- Support resolution of programme risks, delivery challenges, and commercial matters.
- Management of programme governance boards and strategic reviews.
- Cross-Functional leadership and interface
- Align internal stakeholders behind customer objectives and business priorities.
- Promote collaboration between account management, service delivery, engineering, operations, and programme teams.
- Ensure clear ownership and accountability for all customer commitments.
- Risk & Escalation Management
- Identify strategic, commercial, operational, and contractual risks.
- Develop mitigation plans and drive resolution of critical issues.
- Manage customer escalations through to successful closure.
- Ensure contractual obligations and governance requirements are maintained.
- What You’ll Bring
- Degree level qualification, or Advanced Apprenticeship supported by Professional Development (desirable)
- Experience of leading contract negotiations for long term partnerships through to a successful conclusion in a technical environment
- Proven experience of business development activity to achieve revenue targets and budgets and drive opportunities through to completion
- Experience working in telecommunications and a good understanding of the technical landscape to translate customer requirements into reality
- Experience in strategic sales methodologies and techniques, bid writing, negotiating skills structured sales processes and formal RFP processes.
- Experience of building long-term, quality customer relationships and navigating the negotiating cycle with maturity and a partnership ethos
- Experience assessing complex stakeholder relationships with the ability to present effectively and build relationships with C-Suite and Board level stakeholders
- Demonstrate strong commercial contractual experience (negotiate contracts), financial management skills, financial / economic modelling understanding (can read and translate financial models)
- Experience working with engineering and project management processes, costs and typical pricing models
Why work with us?
We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills.
You’ll be surrounded talented colleagues who thrive on solving problems, just like you.
Together, you’ll make your mark on projects that matter and find new strengths along the way.
We also offer
- Flexible working opportunities
- Parental leave with up to 20 weeks paid at full salary
- Holiday allowance starting at 25 days rising with length of service 4 days off each year to volunteer
Diversity recognises the ways we differ.
Our backgrounds, perspectives, and experiences.
What makes us unique.
And it’s important to us, to our future.
To build a workforce that’s representative of the societies we serve.
So that we can listen, learn and understand how to solve our customers’ problems in the smartest ways possible.
We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.
As we continue to grow, more opportunities to join are becoming available and we're constantly on the lookout for talented people who want to be a part of our journey.
Boldyn Networks is one of the world’s largest neutral host providers, delivering the advanced shared network infrastructure needed for a smart, inclusive, and sustainable future.
From interconnected transit, venues and enterprises to smart cities and next-generation networks, we enable new possibilities in the way people live, work and play Our employees describing Boldyn Networks in one word...
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Key Account Manager, MNO employer: Boldyn Networks Group
Boldyn Networks is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to employee growth, we provide flexible working opportunities, generous parental leave, and a holiday allowance that increases with service, ensuring our team members can balance their professional and personal lives while contributing to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager, MNO
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Boldyn Networks Group and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Boldyn Networks Group.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Key Account Manager, MNO
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Boldyn Networks Group.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Boldyn Networks Group.
How to prepare for a job interview at Boldyn Networks Group
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
