General Manager, Convention Services in London

About the role

We’re on the lookout for a well-rounded General Manager who can lead our service delivery and commercial operations in our Convention Center services business in the Southern California market. You’ll be responsible for collaboratively coordinating with cross-functional teams ensuring successful delivery of connectivity solutions to convention exhibitors and attendees.

What you’ll be doing

• The GM Convention Services owns end-to-end delivery of convention center connectivity services – order management and delivery, customer experience, offer management, and profitable growth.
• Owns service delivery and P&L performance for wired and wireless connectivity services across assigned convention centers.
• Acting as the executive-in-charge for the delivery of our services and being the senior contact to our Convention partners and their customers.
• Providing onsite coverage during move‐in and show open for major shows and events to ensure successful execution along with attendance in convention planning/operations/review meetings, and participation in weekly building meetings.
• Leading multi-site teams including Boldyn convention center technicians and other resources to ensure operational readiness for each show: pre-event planning, network capacity planning, staffing schedules, onsite runbooks, and post-event review.
• Ensuring accuracy and timeliness of order management and delivery. Managing network changes for show-specific configurations.
• Coordinating with the Boldyn Network Operations team to ensure network availability and performance will meet customer expectations.
• Partnering with Sales (both internal and building staff) by developing and delivering training on wired and wireless offerings, supporting quotes and proposals for show management and exhibitors, and optimizing offers to drive adoption and revenue.
• Serving as executive escalation point for show organizers.
• Setting team performance expectations, training paths, and quality standards.
• Maintaining and improving convention services, escalation paths, and incident management.
• Collaborate with other Boldyn convention GMs to ensure service delivery consistency, standards, and improvement of SOPs.
• Creating and fostering relationships in the Convention Center sector, including convention center authorities, operators, exhibitors, and vendors.

What you’ll bring

• Bachelor’s Degree required from an accredited university with a minimum of 12 years of experience working in the wireless technology space or direct involvement with convention/exhibitor network services.
• Strong familiarity with Wi-Fi and wired IP connectivity solutions.
• Ability to lead the end-to-end delivery of large-scale, time-critical network services in live convention and event environments, ensuring reliability, performance, and customer satisfaction under tight timelines.
• Self-motivated strong team builder with account relationship skills.
• Skilled at translating market opportunities and client demand into scalable service offerings, operating models, and delivery strategies that support long-term growth rather than one-off execution.
• Demonstrated ability to manage budgets, control costs, and make trade-off decisions that balance service quality, risk, and profitability for convention and event services.
• Proven leadership presence in fast‐paced, high‐stakes situations, with the ability to make sound decisions, lead teams through ambiguity, and maintain accountability during live events.

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

We also offer:

• Salary: $145,000 - $175,000 per year
• Annual Bonus
• Learning Development Opportunities
• Flexible working opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Diversity recognises the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.