At a Glance
- Tasks: Manage client relationships and ensure they get the most from our AI platform.
- Company: Join Boldspace, a growing brand and communications agency with a focus on innovation.
- Benefits: Enjoy a carbon-neutral workplace, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a commitment to sustainability and client success.
- Why this job: Be at the forefront of AI-driven marketing solutions and make a real impact.
- Qualifications: Experience in account management and a strong understanding of marketing communications.
The predicted salary is between 40500 - 49500 £ per year.
- Account Manager - Boldstream TM
- About Boldspace & Boldstream TM
Boldspace is a brand and communications agency, now in its sixth year, with consistent year-on-year growth.
We help brands build meaning, reputation, and long-term value by bringing together strategy, creativity, communications, and insight.
Central to this approach is Boldstream TM, our proprietary AI platform, designed to help brands better understand the impact of their communications activity and make more informed decisions.
Built in-house by a team with deep communications experience, Boldstream TM is shaped by the real-world needs of modern brand, marketing, and reputation teams and is live and scaling with customers.
As Boldstream TM continues to evolve, particularly through investment in bleeding-edge AI-driven features and smarter automation, we're looking for an Account Manager to own client relationships and ensure customers get real, ongoing value from the platform.
Requirements
We are seeking a confident, client-facing Account Manager, with a stron base understanding of marketing / communications, to manage and strengthen relationships for Boldstream TM customers.
This role is well-suited to someone comfortable working directly with senior client and internal stakeholders, owning the onboarding end-to-end, and acting as a trusted day-to-day advisor.
You'll take responsibility for helping clients understand how Boldstream TM supports their communications objectives, embedding the platform into their regular activity, and ensuring continued engagement over time.
You'll also play a key role in supporting renewals, identifying opportunities to grow accounts, and strengthening long-term partnerships.
Key Responsibilities
- Act as the primary point of contact for Boldstream TM clients, owning relationships from onboarding through to renewal.
- Lead client onboarding, ensuring a smooth and confident introduction to the platform.
- Develop a strong understanding of each client's communications priorities, challenges, and success measures.
- Translate platform outputs into clear, relevant narratives that support client decision-making.
- Deliver platform walkthroughs, training sessions, and presentations directly to client teams and senior stakeholders.
- Monitor client engagement and usage patterns, proactively addressing risks and identifying opportunities to increase value.
- Support renewal and upsell conversations by identifying where Boldstream TM can further support client goals.
- Capture and communicate client feedback to help inform ongoing product improvements.
- Maintain accurate account documentation and contribute to internal reporting as required.
Skills & Experience
- Experience in an Account Management, Client Services, or Customer Success role within a fast-paced, client-facing environment.
- Confident in managing senior stakeholders and owning client relationships
- Strong understanding of the brand, marketing, or communications services environment to develop a consultative working relationship with clients
- Clear, confident communicator with experience presenting recommendations and updates to clients.
- Commercially aware, with an instinct for client retention and account growth.
- Comfortable learning and working with new platforms and tools.
- Organised, proactive, and self-sufficient, with a strong sense of ownership.
Nice to Have
- Background in a marketing / PR agency or consultancy-style environment
- Exposure to marketing technology, automation, or AI-enabled products.
- Experience managing renewals or upsell conversations.
- A CARBON NEUTRAL BUSINESS
Boldspace measures its performance on profit, people and planet combined.
From day one, we will offset your carbon footprint entirely.
The cost of this is covered 100% by the company.
Customer Success Manager - Boldstream (Martech / AI SaaS) in London employer: Boldspace | B CorpTM
Boldspace is an exceptional employer that prioritises employee well-being and growth, offering unlimited holiday, a transparent bonus structure, and a monthly benefits budget to support personal needs. With a strong focus on team culture, including regular socials and retreats, employees are encouraged to thrive in a flexible working environment while contributing to meaningful charitable causes. As a carbon-neutral business, Boldspace not only cares for its people but also for the planet, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Boldstream (Martech / AI SaaS) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boldspace | B CorpTM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boldspace | B CorpTM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Boldstream (Martech / AI SaaS) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boldspace | B CorpTM:Your cover letter is your chance to shine! Tell us why you want to work at Boldspace | B CorpTM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boldspace | B CorpTM!
How to prepare for a job interview at Boldspace | B CorpTM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
