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For Companies At a Glance
- Tasks: Manage client relationships and ensure they maximise the value of our innovative platform.
- Company: Boldspace, a rapidly growing brand and communications agency.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of AI-driven insights and help clients succeed.
- Qualifications: Experience in marketing, PR, or advertising; strong communication skills.
- Other info: Join a dynamic team and shape the future of our flagship platform.
The predicted salary is between 36000 - 60000 £ per year.
Boldspace is a 6-year-old full-service brand and communications agency that has seen year-on-year growth since launch. From day one, we have been building Boldstream™, our flagship data & analytics platform that empowers brands to measure and act on the real-time impact of their communications. As we continue to advance in a new phase of AI-native growth on Boldstream, investing heavily in agentic workflows, retrieval-augmented insights, and intelligent automation across reporting and analytics, we are seeking a Customer Success Manager to ensure customers realise the value of the platform.
The Role
We are looking for a proactive, commercially-minded Customer Success Manager to own client relationships across BoldStream™ and ensure customers truly understand and realise the value of the platform. You will sit at the heart of product adoption, partnering closely with our leadership and product teams. Your mission is to turn satisfied clients into advocates, drive renewals and expansion, and help shape the evolution of Boldstream through customer insight.
Requirements
- Serve as the main point of contact for BoldStream™ customers, ensuring seamless onboarding, adoption and ongoing success
- Experience within the marketing, PR or advertising industry
- Develop a deep understanding of clients' marketing, data and communications objectives and translate them into actionable platform usage strategies
- Track platform performance and usage health; proactively identify opportunities to increase value and retention
- Deliver training, workshops and product demos to empower client teams
- Own renewal, upsell conversations and identify growth opportunities
- Capture, prioritise and communicate customer feedback to influence product roadmap and feature development
Customer Success Manager in London employer: Boldspace | B Corp™
Contact Detail:
Boldspace | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Boldspace. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Boldstream™ inside out. Familiarise yourself with their platform and think about how you can help clients maximise its value. Show us you’re not just another candidate, but someone who’s genuinely excited about what we do!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your past successes in client relationships and how you’ve driven value in previous roles. We want to see your passion and expertise shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Boldspace team. Let’s make it happen!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping customers succeed with Boldstream™ and how your background aligns with our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in marketing, PR, or advertising. We’re looking for someone who can translate their knowledge into actionable strategies for our clients, so be specific about how your past roles have prepared you for this.
Be Client-Focused: In your application, emphasise your ability to build strong client relationships. We want to know how you’ve successfully onboarded clients and ensured their ongoing success, so share some examples of your approach to customer success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Boldspace!
How to prepare for a job interview at Boldspace | B Corp™
✨Know Boldspace Inside Out
Before your interview, dive deep into Boldspace's mission, values, and the specifics of their Boldstream™ platform. Understanding how they empower brands with data and analytics will help you articulate how your skills align with their goals.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed client relationships, driven renewals, or increased customer satisfaction. Be ready to discuss how you can turn satisfied clients into advocates for Boldstream™.
✨Demonstrate Industry Knowledge
Brush up on trends in marketing, PR, and advertising. Being able to speak knowledgeably about the industry will show that you understand the challenges clients face and how Boldstream™ can address them.
✨Ask Insightful Questions
Prepare thoughtful questions about Boldspace's future plans for Boldstream™ and how they envision the role of a Customer Success Manager evolving. This shows your genuine interest in the company and helps you gauge if it’s the right fit for you.
