At a Glance
- Tasks: Drive customer success and manage inbound leads for an innovative AI SaaS platform.
- Company: Join Boldspace, a fast-growing brand and communications agency with a dynamic team.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Thriving scale-up culture with exciting challenges and career advancement opportunities.
- Why this job: Be a key player in transforming customer experiences with cutting-edge marketing technology.
- Qualifications: 6+ years in B2B SaaS sales or customer success, with strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
About Boldspace & Boldstream™
Boldspace is a 50+ person full-service brand and communications agency that has delivered year-on-year growth since launching in 2020. From day one, we have been building marketing technology products, specifically marketing data and analytics platforms that enable brands to measure and act on the real-time impact of their communications. Following significant investment in AI-native capabilities, including agentic workflows, retrieval-augmented insights and intelligent automation, we launched Boldstream™ this year. A commercially available agentic AI SaaS platform being used by customers and ready to scale.
The Role
This is a unique opportunity for an experienced commercial professional who enjoys both winning new business and building lasting customer relationships. Working closely with our Marketing Manager, Customer Success Managers, Product team and founders, you will manage qualified inbound opportunities, deliver product demonstrations, qualify prospects, close new business and oversee customer success once clients are onboarded. You will become a trusted adviser to our customers, ensuring they maximise the value of Boldstream™ while identifying opportunities for account growth and long-term partnerships. This role is ideal for someone who thrives in a scale-up environment and enjoys owning the entire customer journey from first conversation through to renewal and expansion.
Key Responsibilities
- Work closely with the marketing team to manage and qualify inbound leads generated through campaigns and events
- Deliver engaging product demonstrations tailored to prospective customers' business needs
- Manage the full sales cycle from qualification through to proposal, negotiation and closing
- Build strong relationships with senior marketing and communications professionals across in house marketing teams
- Ability to lead an onboarding process to ensure customers quickly realise value from the platform
- Act as the senior account lead for customers, maintaining regular contact and delivering an exceptional client experience
- Identify opportunities for upselling, cross-selling and customer expansion
- Work collaboratively with Product and Marketing teams to provide customer feedback and influence future product development
- Maintain accurate pipeline reporting and customer records within Hubspot
- Represent Boldstream™ at industry events, conferences and client meetings
Skills & Experience
- Around 6+ years' experience in B2B SaaS sales, customer success or account management
- Proven experience managing the complete customer lifecycle from lead qualification through to customer retention and growth
- Strong track record of closing new business and achieving commercial targets
- Excellent consultative selling and presentation skills, with confidence delivering product demonstrations to senior stakeholders
- Outstanding relationship-building and client service skills
- Experience working closely with marketing teams to convert inbound demand into revenue
- Strong commercial awareness with the ability to identify growth opportunities within customer accounts
- Highly organised with excellent attention to detail and the ability to manage multiple priorities
- Comfortable working within a fast-paced scale-up environment
Desirable Experience
- Experience within MarTech, marketing analytics, communications technology or AI-powered SaaS products
- Experience selling to CMOs, Marketing Directors and Communications leaders
- Knowledge of marketing measurement, analytics or reporting platforms
- Experience working within a growing startup or scale-up business
Customer Success & Inbound Lead (MarTech AI SaaS) in London employer: Boldspace | B Corp™
Boldspace is an exceptional employer, offering a dynamic and innovative work environment where creativity and strategic thinking thrive. As a Marketing Manager for Boldstream™, you will play a pivotal role in shaping the future of an AI-powered SaaS platform, with ample opportunities for professional growth and collaboration within a passionate team. Enjoy the benefits of hybrid working, competitive salaries, and the chance to make a significant impact in a fast-paced, high-growth setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Inbound Lead (MarTech AI SaaS) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boldspace | B Corp™. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boldspace | B Corp™ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Inbound Lead (MarTech AI SaaS) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boldspace | B Corp™:Your cover letter is your chance to shine! Tell us why you want to work at Boldspace | B Corp™ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boldspace | B Corp™!
How to prepare for a job interview at Boldspace | B Corp™
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
