Customer Success Manager - Boldstream (Martech / AI SaaS) in Leeds

Account Manager - Boldstream™

About Boldspace & Boldstream™

Boldspace is a brand and communications agency, now in its sixth year, with consistent year-on-year growth. We help brands build meaning, reputation, and long-term value by bringing together strategy, creativity, communications, and insight.

Central to this approach is Boldstream™, our proprietary AI platform, designed to help brands better understand the impact of their communications activity and make more informed decisions. Built in-house by a team with deep communications experience, Boldstream™ is shaped by the real-world needs of modern brand, marketing, and reputation teams and is live and scaling with customers.

As Boldstream™ continues to evolve, particularly through investment in bleeding-edge AI-driven features and smarter automation, we're looking for an Account Manager to own client relationships and ensure customers get real, ongoing value from the platform.

Requirements

We are seeking a confident, client-facing Account Manager, with a stron base understanding of marketing / communications, to manage and strengthen relationships for Boldstream™ customers. This role is well-suited to someone comfortable working directly with senior client and internal stakeholders, owning the onboarding end-to-end, and acting as a trusted day-to-day advisor.

You'll take responsibility for helping clients understand how Boldstream™ supports their communications objectives, embedding the platform into their regular activity, and ensuring continued engagement over time. You'll also play a key role in supporting renewals, identifying opportunities to grow accounts, and strengthening long-term partnerships.

Key Responsibilities:

• Act as the primary point of contact for Boldstream™ clients, owning relationships from onboarding through to renewal.
• Lead client onboarding, ensuring a smooth and confident introduction to the platform.
• Develop a strong understanding of each client's communications priorities, challenges, and success measures.
• Translate platform outputs into clear, relevant narratives that support client decision-making.
• Deliver platform walkthroughs, training sessions, and presentations directly to client teams and senior stakeholders.
• Monitor client engagement and usage patterns, proactively addressing risks and identifying opportunities to increase value.
• Support renewal and upsell conversations by identifying where Boldstream™ can further support client goals.
• Capture and communicate client feedback to help inform ongoing product improvements.
• Maintain accurate account documentation and contribute to internal reporting as required.

Skills & Experience

• Experience in an Account Management, Client Services, or Customer Success role within a fast-paced, client-facing environment.
• Confident in managing senior stakeholders and owning client relationships
• Strong understanding of the brand, marketing, or communications services environment to develop a consultative working relationship with clients
• Clear, confident communicator with experience presenting recommendations and updates to clients.
• Commercially aware, with an instinct for client retention and account growth.
• Comfortable learning and working with new platforms and tools.
• Organised, proactive, and self-sufficient, with a strong sense of ownership.

Nice to Have:

• Background in a marketing / PR agency or consultancy-style environment
• Exposure to marketing technology, automation, or AI-enabled products.
• Experience managing renewals or upsell conversations.

A CARBON NEUTRAL BUSINESS

Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.