At a Glance
- Tasks: Drive sales and ensure customer success with our innovative AI marketing platform.
- Company: Join Boldspace, a fast-growing agency revolutionising marketing technology since 2020.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting scale-up culture with a focus on innovation and collaboration.
- Why this job: Be a key player in transforming how brands measure their communications with cutting-edge AI.
- Qualifications: 6+ years in B2B SaaS sales or customer success, with strong relationship-building skills.
The predicted salary is between 59400 - 72600 £ per year.
About Boldspace & Boldstream™
Boldspace is a 50+ person full-service brand and communications agency that has delivered year-on-year growth since launching in 2020. From day one, we have been building marketing technology products, specifically marketing data and analytics platforms that enable brands to measure and act on the real-time impact of their communications. Following significant investment in AI-native capabilities, including agentic workflows, retrieval-augmented insights and intelligent automation, we launched Boldstream™ this year. A commercially available agentic AI SaaS platform being used by customers and ready to scale.
Through growth, we are looking for a Senior Sales & Customer Success Manager to play a pivotal role in growing our customer base while ensuring every client achieves long-term success with the platform.
The Role
This is a unique opportunity for an experienced commercial professional who enjoys both winning new business and building lasting customer relationships. Working closely with our Marketing Manager, Customer Success Managers, Product team and founders, you will manage qualified inbound opportunities, deliver product demonstrations, qualify prospects, close new business and oversee customer success once clients are onboarded. You will become a trusted adviser to our customers, ensuring they maximise the value of Boldstream™ while identifying opportunities for account growth and long-term partnerships. This role is ideal for someone who thrives in a scale-up environment and enjoys owning the entire customer journey from first conversation through to renewal and expansion.
Key Responsibilities
- Work closely with the marketing team to manage and qualify inbound leads generated through campaigns and events
- Deliver engaging product demonstrations tailored to prospective customers' business needs
- Manage the full sales cycle from qualification through to proposal, negotiation and closing
- Build strong relationships with senior marketing and communications professionals across in house marketing teams
- Ability to lead an onboarding process to ensure customers quickly realise value from the platform
- Act as the senior account lead for customers, maintaining regular contact and delivering an exceptional client experience
- Identify opportunities for upselling, cross-selling and customer expansion
- Work collaboratively with Product and Marketing teams to provide customer feedback and influence future product development
- Maintain accurate pipeline reporting and customer records within Hubspot
- Represent Boldstream™ at industry events, conferences and client meetings
Skills & Experience
- Around 6+ years' experience in B2B SaaS sales, customer success or account management
- Proven experience managing the complete customer lifecycle from lead qualification through to customer retention and growth
- Strong track record of closing new business and achieving commercial targets
- Excellent consultative selling and presentation skills, with confidence delivering product demonstrations to senior stakeholders
- Outstanding relationship-building and client service skills
- Experience working closely with marketing teams to convert inbound demand into revenue
- Strong commercial awareness with the ability to identify growth opportunities within customer accounts
- Highly organised with excellent attention to detail and the ability to manage multiple priorities
- Comfortable working within a fast-paced scale-up environment
- Experience within MarTech, marketing analytics, communications technology or AI-powered SaaS products
- Experience selling to CMOs, Marketing Directors and Communications leaders
- Knowledge of marketing measurement, analytics or reporting platforms
- Experience working within a growing startup or scale-up business
Client Lead (AI Marketing SaaS) employer: Boldspace | B Corp™
Boldspace is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to thrive in a scale-up environment. With a strong focus on employee growth, we offer opportunities to engage with cutting-edge AI technology and collaborate closely with talented teams, ensuring that every team member can make a meaningful impact on our clients' success. Located in a vibrant area, we provide a supportive atmosphere where creativity and collaboration are encouraged, making Boldspace a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Lead (AI Marketing SaaS)
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Client Lead (AI Marketing SaaS) at Boldspace | B Corp™, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Boldspace | B Corp™. Tailor your message to explain why you’re drawn to them and how you can contribute as a Client Lead (AI Marketing SaaS). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Client Lead (AI Marketing SaaS)
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Boldspace | B Corp™:When writing your cover letter, make sure to tailor your message specifically for Boldspace | B Corp™. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Boldspace | B Corp™
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Boldspace | B Corp™ that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Boldspace | B Corp™ that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Boldspace | B Corp™’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
