AI Automation & Prompting Expert in London

About Boldspace & BoldStreamTM Boldspace is a 6‐year‐old full‐service Brand & communications agency that has experienced year‐over‐year growth since its founding. Our seasoned agency‐side co‐founders felt there was a critical lack of industry transparency in data and measuring the performance of client work, so we launched BoldStream on day 1, our flagship data & analytics platform that helps brands measure and act on the impact of their communications in real time.Position Overview You will combine agentic workflows (OpenAI Agent Builder, LangGraph / LangChain) with no/low‐code tools (n8n, Zapier, Make.com) and custom JavaScript to automate everything from data syncing and lead routing to AI‐powered reporting and internal assistants. You will be responsible for understanding complex business processes, structuring them into reliable automated workflows, and designing prompts and guardrails that ensure our agents behave consistently and safely.Requirements Workflow & Agent Design Work with stakeholders across Boldspace (Client Services, Strategy, Data, Operations) to identify high‐value manual processes and design automation‐first solutions.Design multi‐step agentic workflows using OpenAI Agent Builder, LangGraph and similar tools, orchestrating LLMs, tools, APIs and business logic in a transparent, observable way.Define clear SLAs and success metrics for each workflow (latency, reliability, data quality, cost, etc.) and feed this back into design iterations.Implementation – Automation Platforms & JavaScript Build and maintain workflows in tools like n8n, Zapier, Make.com and LangGraph‐based services, including triggers, filters, branching, retries and error handling.Where off‐the‐shelf connectors don\’t exist, implement custom integrations in JavaScript/TypeScript, working with REST/GraphQL APIs, webhooks and authentication flows (OAuth, API keys, etc.).Use tools like Postman and Insomnia to design, test and document API interactions that will be automated.Integrate with CRMs, marketing platforms, analytics tools, data warehouses and BoldLoop itself to keep data flowing with minimal human intervention.Prompting & Agent Reliability Design prompts, system messages, tool descriptions and guardrails that allow agents to perform complex tasks consistently across workflows.Implement evaluation and testing strategies for prompts and workflows, including golden test sets, regression checks and sandbox runs.Work with AI Engineers to share best practices on prompt patterns, fallbacks, memory/state handling and observability for agentic systems.Monitoring, Support & Enablement Monitor workflows and agents in production, setting up alerts, dashboards and logs to catch failures or regressions early.Own incident response for automation issues, including triage, root cause analysis, fix and retrospective.Create how‐to guides, Loom walkthroughs and internal documentation so non‐technical teams can understand and safely use the automations you build.Act as an internal champion for automation and AI agents, helping teams think in terms of workflows and leverage existing capabilities before building new tools.Skills & Experience 3‐5 years\’ experience in a technical role (automation engineer, operations engineer, RevOps, martech/AdOps, technical consultant or similar) with a strong track record of building automations and integrations.Hands‐on experience with

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