People Operations Manager

A People+ Manager is a business partner, providing operational and strategic HR guidance and support to a range of business units across both the UK and the US. This role works closely with a variety of stakeholders including employees, managers, company Founders, wider People+ team, IT, and Finance. This role is the first point of contact to resolve HR enquiries, whilst creating and driving forward strategic initiatives and projects. The People+ Manager also works closely with the Chief of People to deliver and implement the HR strategic People plan, ensuring initiatives are driven forward and successfully embedded across the business.

Responsibilities

• Building effective business partnerships with BOLD department leaders, managers and employees at all levels - developing a good understanding of their work in order to provide thorough and trusted HR guidance.
• Focusing (but not limited to) designated business units to ensure HR support is provided both strategically and operationally.
• Provides day-to-day direction in all aspects of international human resources (expatriate matters), including supervision of Senior People+ Generalist.
• Act as the first point of contact for all employee queries.
• Provide advice and guidance on the interpretation of HR policies, procedures, and employment legislation.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Working collaboratively with the US People+ team, to share best practice, ensuring a consistent approach and regular updates.
• Work closely with all members of the People+ team (Payroll and TA) as well as IT and Finance to ensure an excellent and efficient service is delivered across the business.
• Provide employee relations counsel, support, and guidance to managers.
• Take a coaching approach to facilitate effective, consistent, empowering management - enabling managers to feel confident and supported in all aspects of people management.
• Guiding managers through the 30/60/90-day review process as well as performance assessments.
• Help to deliver and implement the HR strategic People Plan, driving global initiatives and change management programs across the business.
• Ability to leverage and navigate HR systems in order to streamline HR processes and maximize employee experience.
• Optimize the employee experience & overall engagement throughout the employee life cycle. This may include onboarding, engagement initiatives, HR policies, benefits and compliance and HRIS set up.
• Experience recruiting across all levels and engaging with candidates at all levels of the recruitment process.
• Ensuring all People+ administration tasks and associated documentation are completed including employment contracts, starters/leavers/transfers/exit interviews.
• Coordinating new hire induction and on-boarding programs for new starters.

Person specification

• Thorough understanding of UK employment legislation, keeping regularly updated and company adherence.
• Highly organized with a positive, can-do attitude.
• Strong communications skills with ability to connect with a variety of stakeholders across the business.
• Phenomenal interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Detailed and goal-orientated, having the flexibility to deal with changing priorities while focused on customer service and quality.
• Solution focused - takes initiative to drive actions forward.
• Willingness to travel into UK office to engage with employees/attend meetings.

Qualifications

• Bachelor in Human Resources, Business Administration, or related field.
• At least 7 years of senior human resource generalist experience, in a Medical Communications environment is preferred.
• Experience working within a global business.
• Experience working in and navigating multiple HR systems.