Lead Entity & Shared Services Technology in London

The Lead Entity & Shared Services Technology will play a pivotal role in driving technology initiatives across the Group, ensuring the efficiency and reliability of business systems within Corporate and Family Wealth & Governance (FWG) sectors. This position involves leading a team of Business Analysts, fostering collaboration between Technology and business units, and managing vendor and service relationships to optimize technology operations and project delivery.

Key Responsibilities:

• Team Leadership

• Assist the Technology Leadership Team in prioritizing and executing technology initiatives within the Group, ensuring successful outcomes through effective resource management.
• Lead and mentor Business Analysts to ensure high performance, quality project delivery, and exceptional service standards.
• Act as a critical liaison between Technology and business stakeholders to capture, translate, and track key requirements into scalable technology solutions that enhance operational efficiency.
• Facilitate workshops for requirements gathering and project scoping in collaboration with Project Teams.
• Foster and maintain strong working relationships with internal stakeholders to manage expectations and promote effective communication.
• Collaborate with Development, Data, and Engineering teams to optimize development cycles and encourage teamwork within the Technology department.
• Partner with Technology Leadership to ensure transparent communication and integrate new ideas, pain points, and improvement opportunities into operational planning.
• Align team goals with broader organizational objectives and monitor key performance indicators to drive continuous improvement.
• Demonstrate leadership by exemplifying company policies and promoting a positive, inclusive team culture.

• Oversee the efficient operation of business systems supporting FWG, Corporate, and Governance lines, working closely with Run teams to ensure minimal downtime and prompt issue escalation.
• Provide operational support to shared service functions such as Corporate and Compliance, with a deep understanding of their technological needs.
• Advocate for and support the use and development of proprietary systems including BASE and BGX.
• Lead the creation and maintenance of business documentation and project roadmaps that enable seamless implementation of new functionalities and process enhancements.
• Coordinate efforts between Build and Run teams to ensure comprehensive support for all business systems.

• Implement and champion best practices in IT service management, ensuring tickets, change requests, and service level agreements (SLAs) are diligently managed.
• Maintain productive vendor relationships to ensure contractual SLAs are met and operational standards upheld.

Required Skills and Competencies:

• Excellent communication skills, capable of articulating technical concepts to both technical and non-technical audiences.
• Ability to prioritise effectively, and work on multiple projects simultaneously.
• Strong collaboration skills, with the ability to work effectively with diverse teams and cultural backgrounds while maximizing individual and team potential.
• Highly organized, with the capacity to prioritize key technology objectives in line with leadership directives.
• Motivational leadership style capable of inspiring confidence, managing conflicts, and fostering a supportive team environment.

Our offer:

• Financial compensation and secondary benefits, based on your qualifications and experience.
• Ability to work in an environment that supports personal growth and a balanced professional and personal life.
• Working in a global team that offers diverse challenges.
• An excellent working environment in an international, dynamic and growing organisation.

If you're interested in learning more about our team, please visit our page: Working at Bolder How We Hire Bolder Group Identity