Information Technology Help Desk Administrator (London Area)

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

Job Purpose:

We are seeking a help desk administrator to support our UK office and our global IT operations. This work encompasses supporting IT operations in our UK office, providing support to users, helping with onboardings and offboarding, troubleshooting technical users’ issues. This unique opportunity is perfect for individuals that want to advance their IT career and want to make an impact in the company.

The help desk administrator will work closely with the rest of the global IT department, subject matter experts across Boku, making sure our users have the best of experience and supportive IT environment.

Key Responsibilities:

• Providing hands-on support for UK office employees.
• Solving global user support requests.
• Follow our service desk and respond to incoming cases.
• Managing Microsoft and Apple devices.
• Working together with the global IT team to solve wider issues.
• Support technology projects and security related initiatives.

Education and experience

• 2-3 years working in helpdesk /service desk support roles.

Required skills and qualifications.

• Experience with Microsoft 365 products and services.
• Experience with Apple Mac devices.
• Experience working with IT support tickets.
• Experience with IT Service Management (ITSM) tools.
• General knowledge in information technology.
• Is proactive and ready to learn, structured and efficient.
• Positive and solution oriented.

Preferred qualifications

• ITIL Foundation
• Industry certifications

What you’ll get in return

• 25 days off + 3 company days off + Christmas shutdown
• Stock options.
• Private medical insurance.
• Home Office equipment budget.
• Flexibility to work from the office and from home.