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- Tasks: Manage reservations, events, and office operations in a vibrant restaurant setting.
- Company: Boisdale, a renowned establishment known for Highland hospitality and live music.
- Benefits: Competitive salary, discounts on dining and retail, free meals on duty, and training opportunities.
- Why this job: Join a dynamic team and enhance guest experiences in a lively atmosphere.
- Qualifications: Strong communication, organisational skills, and experience with reservation systems required.
- Other info: Enjoy a pleasant working environment with excellent career progression.
The predicted salary is between 36000 - 54000 £ per year.
Boisdale, founded by Ranald Macdonald in 1988, began as a modest bar and restaurant in Belgravia, London. Over the years, it has grown into a renowned establishment recognized as the home of Highland hospitality in the heart of London. With additional locations including Canary Wharf, Boisdale offers a unique experience combining exquisite cuisine, live music, and a warm, welcoming atmosphere.
This is a full-time, on-site position for a Reservations, Events & Office Manager located in Belgravia. The role involves overseeing reservations, managing events, and ensuring the smooth operation of the office.
Key responsibilities will include:- Support Head of Sales & Business Development
- Oversee the day to day running of the central reservations office, including the procurement of office sundries
- Promote & maximise the occupancy and revenue of all restaurant & private dining spaces
- Carry out effective supervision of the event coordinator, reservation & reception teams including the doorman
- Support the seamless & effectiveness of the Event, Reservation & Reception function
- Support and oversee the Boisdale Club membership together with the head of Sales and the wider Reservation & events team
- Assist with the positive progress of Boisdale as a Restaurant, Event & Live Music business
- Strong communication skills to effectively interact with clients, team members, and stakeholders.
- Experience in administrative assistance and office administration to handle daily operations and paperwork efficiently.
- Proficiency in managing office equipment and tools to ensure smooth functionality in the workplace.
- Customer service experience to provide exceptional service and handle reservations and events professionally.
- Organisational and time management skills to prioritise tasks and manage multiple responsibilities effectively.
- Knowledge of Quadranet, DBX, OpenTable, Collins, Design My Night and/or other reservation systems is required.
- A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team to deliver a ‘best in class guest experience.
- Solution orientated & an ability to multitask is essential!
- Enthusiastic team player with a guest focused approach and excellent attention to detail.
- All applicants must have fluent written and spoken English.
What we do offer in return:
- A competitive target salary of £45,000, made up of House + Tronc
- Excellent opportunities to progress within the company
- Discount on high end retail stores
- 50% on restaurant dining for up to 4 covers
- Pleasant & stable working environment with low staff turnover.
- Free meals on duty
- Opportunities to train, WSET, Health and Safety, Food and Drinks Certificates
Reservations, Events & Office Manager employer: BOISDALE
Contact Detail:
BOISDALE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations, Events & Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Boisdale and its unique offerings. Understand their values and what makes them stand out in the hospitality scene. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since strong communication is key for this role, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Boisdale family and ready to contribute to their fantastic atmosphere.
We think you need these skills to ace Reservations, Events & Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reservations, Events & Office Manager role. Highlight your relevant experience in managing reservations and events, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and how your skills align with our values at Boisdale. Be sure to mention any specific experiences that demonstrate your ability to lead and manage teams.
Showcase Your Organisational Skills: In your application, emphasise your organisational and time management skills. We want to see how you prioritise tasks and handle multiple responsibilities, especially in a busy environment like ours!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Boisdale!
How to prepare for a job interview at BOISDALE
✨Know Your Stuff
Familiarise yourself with Boisdale's history and values. Understand their unique blend of Highland hospitality and how it translates into the role of Reservations, Events & Office Manager. This will show your genuine interest in the company and help you connect with the interviewers.
✨Showcase Your Skills
Prepare to discuss your experience with reservation systems like OpenTable or Collins. Be ready to share specific examples of how you've successfully managed events or improved customer service in previous roles. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Be a Team Player
Highlight your leadership and teamwork skills during the interview. Share instances where you've motivated a team or resolved conflicts. Since the role involves supervising various teams, showing that you can foster a collaborative environment will be key.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. Inquire about the challenges the team currently faces or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
