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- Tasks: Manage reservations, events, and office operations in a vibrant restaurant environment.
- Company: Join Boisdale, a renowned establishment known for Highland hospitality in London.
- Benefits: Competitive salary, discounts on dining, free meals, and training opportunities.
- Why this job: Be part of a dynamic team delivering exceptional guest experiences in a lively atmosphere.
- Qualifications: Strong communication, organisational skills, and experience with reservation systems required.
- Other info: Enjoy a stable work environment with excellent career progression and low staff turnover.
The predicted salary is between 36000 - 54000 £ per year.
Boisdale, founded by Ranald Macdonald in 1988, began as a modest bar and restaurant in Belgravia, London. Over the years, it has grown into a renowned establishment recognized as the home of Highland hospitality in the heart of London. With additional locations including Canary Wharf, Boisdale offers a unique experience combining exquisite cuisine, live music, and a warm, welcoming atmosphere.
This is a full-time, on-site position for a Reservations, Events & Office Manager located in Belgravia. The role involves overseeing reservations, managing events, and ensuring the smooth operation of the office.
Key responsibilities will include:- Support Head of Sales & Business Development
- Oversee the day to day running of the central reservations office, including the procurement of office sundries
- Promote & maximise the occupancy and revenue of all restaurant & private dining spaces
- Carry out effective supervision of the event coordinator, reservation & reception teams including the doorman
- Support the seamless & effectiveness of the Event, Reservation & Reception function
- Support and oversee the Boisdale Club membership together with the head of Sales and the wider Reservation & events team
- Assist with the positive progress of Boisdale as a Restaurant, Event & Live Music business.
- Strong communication skills to effectively interact with clients, team members, and stakeholders.
- Experience in administrative assistance and office administration to handle daily operations and paperwork efficiently.
- Proficiency in managing office equipment and tools to ensure smooth functionality in the workplace.
- Customer service experience to provide exceptional service and handle reservations and events professionally.
- Organisational and time management skills to prioritise tasks and manage multiple responsibilities effectively.
- Knowledge of Quadranet, DBX, OpenTable, Collins, Design My Night and/or other reservation systems is required.
- A hands‐on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team to deliver a 'best in class guest experience.
- Solution orientated & an ability to multitask is essential!
- Enthusiastic team player with a guest focused approach and excellent attention to detail.
- Procurement of office sundries.
- All applicants must have fluent written and spoken English.
- A competitive target salary of £45,000, made up of House + Tronc
- Excellent opportunities to progress within the company
- Discount on high end retail stores
- 50% on restaurant dining for up to 4 covers
- Pleasant & stable working environment with low staff turnover
- Free meals on duty
- Opportunities to train, WSET, Health and Safety, Food and Drinks Certificates
Reservations, Events & Office Manager in London employer: BOISDALE
Contact Detail:
BOISDALE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations, Events & Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Boisdale and its unique offerings. Familiarise yourself with their menu, events, and overall vibe. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since this role requires strong interaction with clients and team members, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Boisdale family and ready to dive into the vibrant atmosphere we offer.
We think you need these skills to ace Reservations, Events & Office Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reservations, Events & Office Manager role. Highlight your relevant experience in managing reservations and events, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and how your skills align with Boisdale's values. Be sure to mention any experience with reservation systems like OpenTable or Collins.
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks or projects. This role requires excellent organisational skills, so let us know how you keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Boisdale!
How to prepare for a job interview at BOISDALE
✨Know Your Stuff
Before the interview, make sure you’re familiar with Boisdale’s history and its unique offerings. Understand their approach to Highland hospitality and be ready to discuss how your experience aligns with their values and goals.
✨Showcase Your Leadership Skills
As a Reservations, Events & Office Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams or projects in the past, highlighting your communication and organisational skills.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to multitask or resolve conflicts, especially in a customer service context. This will show your ability to handle the fast-paced environment at Boisdale.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, upcoming events, or how they measure success in the role. This shows your genuine interest in the position and the company.
