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- Tasks: Manage events, ensuring smooth operations and exceptional customer experiences.
- Company: Join the vibrant Boiler Shop team in Newcastle upon Tyne.
- Benefits: Enjoy 5.6 weeks annual leave and flexible working hours.
- Why this job: Be part of exciting events and develop your leadership skills.
- Qualifications: Experience in event management and a positive, flexible attitude.
- Other info: Diverse workplace with opportunities for growth and development.
The predicted salary is between 17472 - 17472 £ per year.
Location: Boiler Shop - Stephenson Quarter Developments - Newcastle upon Tyne, NE1 3PE
Salary: £17,472pa
Shifts: This role is permanent (Part-time) x2 Positions. Full time applications considered – please state in the application which you prefer. The successful candidates will be required to work 24 hours over an average of 3 days, between Monday to Sunday, which will include evenings, weekends and may also include bank holidays.
Job Purpose: Due to continuous growth, an exciting opportunity has become available to join the team at Boiler Shop in Stephenson Quarter. The Duty Manager will assist in the day-to-day operational needs of the venue and event operations. You will support the planning and delivery of events by being a point of contact for clients. This may include corporate clients, tour reps, production teams and event organisers, ensuring their event is delivered in a coordinated and safe manner, ensuring customer satisfaction by maintaining an exceptional standard of delivery and professionalism.
Main Duties & Responsibilities:
- An event-based role which supports the team with pre and post setting up, leading the on the day operations and general management of all events. This includes but is not limited to live music, corporate, wedding and market style events.
- Assist with all aspects of operating the venue ensuring it is maintained to a high standard, and all licensing and operation regulations are being adhered to.
- Liaising with bands, artists, tour managers and productions as required, to ensure everyone has an awesome experience at the venue.
- Work closely with local authorities, contractors and suppliers upholding the relationship we have built up with them.
- Update and sign off the venue operations for each event, ensuring all areas are operationally ready to receive clients and customers.
- You will on occasion be required to complete event settlements and P&L reports.
- Have an operational overview and awareness on hospitality, security, cleaners, medics, and external contractors during events.
- Take prompt action to resolve any on the day complaints to ensure customer satisfaction.
- To support the delivery of the company strategy, policies, procedures whilst maintaining budgets.
- Assist in recruitment and appraisals where required.
- Publicly represent the venue and Company in a professional manner.
- Duty Managers will be required to understand all aspects of the business and may regularly be rostered areas of the business to oversee and manage.
- It will be within the remit of a Duty Manager to oversee the bar operations and assist the F&B Manager with departmental tasks and cover as and when required.
- To deputise in the absence of the Head of Events or Event Operations Manager.
- Opening & closing of the venue, including keyholder responsibilities.
- Any other duties deemed as necessary by the Head of Events and Event Operations Manager.
The Candidate:
- Ability to manage own workload to meet business needs.
- Willingness to work flexibly.
- A positive attitude and able to demonstrate leadership skills.
- Able to delegate and oversee multiple departments whilst on duty.
- Awareness of Health and Safety (Level 2 certified preferred).
- A minimum of two years in a similar role or relevant experience (required).
- A Personal Liquor License is desirable but not essential.
The role offers 5.6 weeks of annual leave, aligned with our quieter summer period in July and August, ideal for extended time off.
If you are looking for a new challenge, please apply with a copy of your CV and covering letter to careers@boilershop.net. If you do not have the specific experience but believe you possess the required skills and are confident that this position aligns well with your capabilities, we encourage you to apply.
Start Date: February / March 2026
We are committed to building a diverse and inclusive workplace and encourage applications from all backgrounds. If you need any reasonable adjustments during the application or interview process, please let us know and we’ll be happy to support you.
Contact: For any additional questions or support, please do not hesitate to email us on careers@boilershop.net.
Duty Manager in Newcastle upon Tyne employer: Boiler Shop
Contact Detail:
Boiler Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join local groups, or even hit up social media platforms to find folks who work at Boiler Shop or similar venues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your enthusiasm shine through. The Duty Manager role is all about customer satisfaction and teamwork, so being personable can really set you apart from the crowd.
✨Tip Number 3
Be prepared to talk about your experience! Brush up on your past roles and think of examples that highlight your leadership skills and ability to manage events. This will help you demonstrate that you're the perfect fit for the Duty Manager position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining the Boiler Shop team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Duty Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight any relevant event management experience and leadership skills, as these are key for us at Boiler Shop.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your background aligns with our needs. Don’t forget to mention your availability for part-time or full-time work!
Showcase Your Flexibility: Since the role requires working evenings, weekends, and bank holidays, make sure to mention your flexibility in your application. We love candidates who can adapt to our busy schedule!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Boiler Shop
✨Know the Venue Inside Out
Before your interview, make sure you research Boiler Shop thoroughly. Familiarise yourself with their events, the types of clients they cater to, and their operational standards. This will show your genuine interest and help you answer questions more confidently.
✨Demonstrate Your Leadership Skills
As a Duty Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or resolved conflicts. Highlight how you can delegate tasks effectively while maintaining a positive atmosphere.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face during events and how you would handle them. This could include dealing with complaints or coordinating with various stakeholders.
✨Show Your Flexibility and Positive Attitude
The role requires flexibility in working hours and a positive approach to challenges. Be prepared to discuss how you've adapted to changing situations in previous roles and how your attitude contributes to a successful team environment.
