with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. Support is production reliability, trust preservation, and system learning . At Ema, Senior Technical Support Specialists are operators of live AI systems , not ticket handlers. The Senior Support Engineer owns the health, reliability, and trustworthiness of Ema s deployed agentic AI systems in production. AI behavior A senior technical escalation role, A production debugging and RCA role, A partner to Engineering, Product, and Implementation, A role with real authority during incidents You prevent small failures from turning into account-level crises AI failures are explained, mitigated, and prevented not hand-waved You gain rare experience operating agentic AI systems in production You build deep expertise across AI, integrations, and workflows You can grow into Reliability Engineering, Implementation Leadership, or Product-facing roles Diagnosing failures in multi-agent AI workflows AI behavior (false positives / negatives) Data quality Platform configuration Help Engineering
Remote Senior Technical Support Specialist- UK employer: Bognor Regis
Join Specsavers in Bognor Regis, where we prioritise your professional growth and well-being. With a modern work environment, access to the latest clinical technology, and a strong performance-based bonus scheme, we offer an exceptional workplace for Optometrists. Enjoy flexible working hours, a supportive team, and opportunities to engage in specialist clinics, all while being part of a vibrant seaside community.
