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For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced entertainment venue, ensuring exceptional customer experiences.
- Company: Join a thriving leisure venue focused on creating memorable moments for guests.
- Benefits: Enjoy competitive pay, generous holidays, and free access to entertainment experiences.
- Why this job: Shape the experience of thousands while fostering a vibrant team culture.
- Qualifications: Proven leadership in retail, hospitality, or leisure with strong commercial awareness required.
- Other info: A full UK driving licence is necessary due to the venue's location.
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced leader with a passion for creating exceptional customer experiences in a fast-paced, high-energy environment? We're looking for a General Manager to take the reins of a thriving entertainment and leisure venue – someone who can lead from the front, build a brilliant team culture, and deliver strong commercial performance while keeping the customer at the heart of everything.
This is a standout opportunity for someone with retail, leisure, or hospitality management experience to bring their leadership, commercial acumen and customer-first mindset to a dynamic and creative setting.
What You’ll Be Doing
As General Manager, you'll have full operational and strategic responsibility for the venue. That means making sure every part of the business is running smoothly – from guest experience to team performance to financial results.
- Lead and inspire a team across operations, customer service, and technical delivery
- Create a high-performing culture where people love coming to work
- Take full accountability for the venue’s profit and loss, labour planning, and key performance targets
- Ensure the customer journey is seamless, safe, and enjoyable at every stage
- Use data and insight to drive decision-making and continuous improvement
- Collaborate with area teams to implement new initiatives and deliver consistent standards
- Act as the face of the venue locally, building partnerships and promoting a positive brand reputation
You’ll need to be comfortable wearing multiple hats – part coach, part operator, part strategist – and thrive in an environment where no two days are the same.
What We’re Looking For
We’re not just looking for a manager – we’re looking for a leader who’s passionate, proactive, and proud of the experience they create for both customers and their team.
- Significant leadership experience in a high-volume, customer-facing environment (retail, hospitality, or leisure ideal)
- A proven ability to manage large, diverse teams and develop talent at all levels
- Strong commercial awareness and confidence managing budgets, KPIs, and performance targets
- A calm, solutions-focused approach to problem-solving, especially under pressure
- A hands-on, lead-by-example style – you’re not afraid to roll your sleeves up
- Excellent communication and influencing skills
- A full UK driving licence – due to the location, you'll need to be able to drive
What’s On Offer
- A competitive salary and bonus potential
- Generous holiday allowance
- Free or discounted access to entertainment experiences
- Industry-leading training and clear development pathways
- A collaborative, energetic working culture that values inclusion, innovation and excellence
- The chance to shape the experience of thousands of customers every week
If you’re ready to take the next step in your management career – with the autonomy to make decisions, lead a brilliant team, and bring your passion for people and performance into every shift – we’d love to hear from you.
Contact Detail:
Boffin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network with professionals in the entertainment and leisure industry. Attend local events or join relevant online groups to connect with others who may have insights or leads on the General Manager position.
✨Tip Number 2
Research the venue thoroughly. Understand its unique offerings, customer demographics, and any recent news or changes. This knowledge will help you demonstrate your genuine interest and strategic thinking during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlight your ability to create a positive culture and improve customer experiences, as these are key aspects of the role.
✨Tip Number 4
Showcase your commercial awareness by being ready to talk about how you've managed budgets and KPIs in previous roles. Be prepared to suggest ideas for improving financial performance at the venue.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in customer-facing environments, particularly in retail, hospitality, or leisure. Use specific examples to demonstrate your ability to manage teams and drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional customer experiences. Mention how your proactive approach and hands-on leadership style align with the company's values and the role's requirements.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your commercial awareness and ability to manage budgets and KPIs. This could be improvements in team performance, customer satisfaction scores, or financial results.
Prepare for the Interview: Anticipate questions about your problem-solving skills and how you handle pressure. Be ready to discuss specific scenarios where you've led a team to success or improved customer experiences, showcasing your calm and solutions-focused approach.
How to prepare for a job interview at Boffin Recruitment
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss your approach to leading teams, how you inspire and motivate staff, and share examples of how you've built a positive team culture in previous roles.
✨Demonstrate Commercial Acumen
This role requires strong commercial awareness. Be ready to talk about your experience managing budgets, KPIs, and performance targets. Use specific examples to illustrate how you've driven financial success in past positions.
✨Emphasise Customer Experience
Since the customer journey is at the heart of this role, prepare to discuss how you've enhanced customer experiences in previous jobs. Share specific strategies you've implemented to ensure customer satisfaction and loyalty.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially under pressure. Think of examples where you've successfully navigated challenges in a fast-paced environment and be ready to explain your thought process.
