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- Tasks: Lead a vibrant team to deliver exceptional cinema experiences and manage daily operations.
- Company: Join a prestigious cinema chain focused on customer-first entertainment.
- Benefits: Enjoy a salary of £29-31.5k, 30 days holiday, and unlimited film viewings.
- Why this job: Make a significant impact in the cinema industry while creating memorable movie experiences.
- Qualifications: Experience in retail or hospitality management with strong leadership and communication skills.
- Other info: Shifts may end as late as 3am; driving is essential due to location.
The predicted salary is between 26000 - 35000 £ per year.
Are you passionate about delivering an exceptional cinema experience? A prestigious cinema chain seeks a dynamic and dedicated Cinema Manager to lead a vibrant team and create a profitable, customer-first entertainment destination. Due to the location, you'll need to be a driver - some shifts will finish at 3am (no public transport).
Key Details:
- Role: Cinema Manager – hands-on management including rostering, payroll, budgets, stock control, sales, and compliance training.
- Team Structure: Reporting to General Manager, alongside 1 other Cinema Managers, 2-3 Team Leaders, overseeing 35-40 employees.
- Shifts can finish as late as 3am and start as early as 8am.
Ideal Experience:
- Background in retail, hospitality, leisure venues, or similar industries; proven experience managing teams, employee relations, food hygiene audits, and bar compliance.
Salary & Benefits:
- 29-31.5k, 5% pension scheme, 30 days holiday (including bank holidays) plus discretionary additional days (up to 5), plus unlimited film viewings for yourself + friends and family allowance.
- Parking: Free, Available onsite
Key Responsibilities:
- Team Management: Recruit, train, and manage a high-performing team. Set individual objectives, provide regular feedback, and conduct performance reviews to ensure the team meets the cinema's goals.
- Customer Service: Promote a friendly and helpful environment. Address customer complaints professionally and promptly, ensuring a high standard of service.
- Operational Efficiency: Manage resources effectively, from staff rotas to building maintenance. Ensure all IT and digital equipment is maintained and any issues are promptly resolved.
- Compliance and Safety: Ensure the cinema complies with all legal requirements, company policies, and safety procedures. Conduct regular screen checks and adhere to fire safety and health regulations.
- Retail Management: Oversee stock management and merchandising to maximise sales. Ensure the retail offer is maintained to company standards and meets customer expectations.
- Shift Management: Run Duty Manager shifts, ensuring the cinema operates smoothly and all centrally driven initiatives are implemented effectively.
Skills and Experience Required:
- Proven experience in a managerial role within the retail, hospitality, or entertainment sectors.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- A customer-focused mindset with a commitment to delivering high standards of service.
- Ability to manage multiple tasks and work under pressure.
- Knowledge of health and safety regulations and compliance.
This role is perfect for a motivated individual looking to make a significant impact in the cinema industry. Join a team dedicated to creating memorable movie experiences and lead the way in entertainment excellence.
Duty Manager employer: Boffin Recruitment
Contact Detail:
Boffin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the cinema industry and its trends. Understanding what makes a cinema successful can help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with current or former employees of the cinema chain. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in previous roles. Highlighting your leadership skills and ability to handle customer service challenges will set you apart.
✨Tip Number 4
Be ready to showcase your understanding of compliance and safety regulations relevant to the cinema environment. This knowledge is crucial for the Duty Manager role and will demonstrate your readiness to take on the responsibilities.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, hospitality, or entertainment sectors. Emphasise your managerial roles and any specific achievements that demonstrate your leadership and team management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cinema and customer service. Mention your understanding of the role's responsibilities and how your background aligns with the company's goals. Be sure to express your enthusiasm for leading a team.
Highlight Compliance Knowledge: Since compliance and safety are crucial for this role, include any relevant experience you have with health and safety regulations, food hygiene audits, or similar compliance training in your application.
Showcase Customer Service Skills: Provide examples of how you've successfully managed customer complaints or improved customer satisfaction in previous roles. This will demonstrate your commitment to delivering high standards of service.
How to prepare for a job interview at Boffin Recruitment
✨Show Your Passion for Cinema
Make sure to express your enthusiasm for the cinema industry during the interview. Share any personal experiences or favourite films that highlight your love for movies and how they inspire you to create exceptional customer experiences.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully managed teams in previous roles. Discuss specific situations where you motivated your team, resolved conflicts, or improved performance, as this will showcase your leadership capabilities.
✨Understand Operational Efficiency
Familiarise yourself with the key responsibilities of a Duty Manager, particularly around resource management and compliance. Be ready to discuss how you would handle operational challenges and ensure smooth cinema operations.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service and complaints. Think of examples where you've turned a negative customer experience into a positive one, demonstrating your commitment to high standards of service.
