At a Glance
- Tasks: Lead a team to create personalised shopping experiences and ensure exceptional customer service.
- Company: Join UGG, a part of Deckers Brands, known for its passion and commitment to customers.
- Benefits: Enjoy generous discounts, growth opportunities, and a supportive work environment.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be a key player in delivering unique experiences and building brand loyalty.
- Qualifications: Experience in customer-facing roles; retail supervisory experience is a plus.
The predicted salary is between 22989 - 28097 £ per year.
About UGG
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Description
As a UGG Supervisor, you support the team to create personalised shopping experiences for our customers that drive brand loyalty. You ensure that all customer questions are addressed accurately and responded to before they leave, providing exceptional service from start to finish. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order to provide exceptional service to both our in-store customers and those who call on the phone. You understand that your role extends beyond the sales floor; you know how to operate all management functions on the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers and merchandise product in accordance with Visual Merchandising guidelines. In the absence of senior team members, you will support the successful operation of the store. You will open and close the store and are responsible at that point for ensuring that the store trades safely and legally as well as delivers a high level of customer service.
Core Competencies
- Support the Store Manager and Assistant Store Manager to create a positive environment for our people and customers
- Lead store walks with senior management in the absence of Store Manager and Assistant Store Manager
- Ensure the highest level of customer service possible
- Prioritise brand and product knowledge training and share this knowledge in customer interactions
- Empower team members through communication, recognition and driving incentives
- Contribute to the team to achieve the store goals
- Multi-task in a fast-paced environment
- Respond to problem situations with professionalism
- Think critically to solve problems and approach challenges with agility
- Ensuring a high level of floor coverage
Who You Are
- You show pride and passion for customer service
- An effective shop floor coach
- You have a problem-solving mindset and are calm under pressure or when dealing with challenges
- A natural communicator who conveys the UGG and Deckers Brands vision and mission
We Would Love To Hear From People With
- Experience working in a customer-facing role
- Previous Retail experience as a Supervisor is a plus
What We Will Give You
- Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
- Uniform Allowance
- Discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and in-store.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Ugg Supervisor - UGG Covent Garden employer: BoF Careers
BoF Careers is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, the company provides opportunities for professional development while maintaining a supportive culture that values work-life balance through its hybrid working model. Located in Watford, employees benefit from proximity to London, enhancing both their professional network and personal experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Ugg Supervisor - UGG Covent Garden
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like BoF Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like BoF Careers!
We think you need these skills to ace Ugg Supervisor - UGG Covent Garden
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at BoF Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at BoF Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show BoF Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at BoF Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
