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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences and exceed sales targets.
- Company: Join Swarovski, a global leader in crystal products, celebrating individuality since 1895.
- Benefits: Enjoy discounts on Swarovski products, employee assistance, volunteering leave, and development programs.
- Why this job: Be part of an iconic brand that values diversity, creativity, and social impact.
- Qualifications: 3+ years in retail management, preferably in luxury or fashion, with strong leadership skills.
- Other info: Swarovski promotes a culture of inclusion and respect, ensuring everyone feels valued.
The predicted salary is between 30000 - 42000 £ per year.
At Swarovski, where innovation meets inspiration, our Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. We are searching for a committed Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm and make dreams come true. Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewelry. Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you.
About The Job
- You are an advocate of our brand. In this role and together with the team, you will:
- Strive for excellence and go beyond in every customer interaction to deliver an exceptional customer experience.
- Build a loyal portfolio of existing and new customers.
- Recruit, lead and grow a team with a growth mindset, passion and enthusiasm.
- Exceed personal and team service and sales targets.
- Be the driving force behind new and ongoing service and sales opportunities - directly impacting our growth and success.
About You
- You are an experienced Store Manager, and you have:
- Worked in a multi-cultural retail environment with a minimum of 3 years’ experience.
- Experience in luxury, Fashion/Cosmetics/Lifestyle Brands.
- Excellent and proven leadership and coaching skills.
- Digital proficiency.
- A winning personality to easily establish trust relationships with customers, teams and stakeholders.
- English skills.
What We Offer
- You can expect a range of benefits, including:
- Swarovski products discounts.
- Employee Assistance Program.
- Volunteering leave.
- Learning and development programs.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.
Store Manager - Liverpool employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Liverpool
✨Tip Number 1
Familiarise yourself with Swarovski's brand values and product offerings. Understanding their commitment to quality and sustainability will help you connect with the brand during interviews and demonstrate your alignment with their mission.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in a retail environment. Be ready to discuss specific challenges you've faced and how you motivated your team to achieve sales targets.
✨Tip Number 3
Network with current or former employees of Swarovski, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your experience in luxury retail and how it relates to customer service excellence. Highlight any specific strategies you've used to build customer loyalty and enhance the shopping experience.
We think you need these skills to ace Store Manager - Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail management, particularly in luxury or fashion brands. Emphasise your leadership skills and any achievements that demonstrate your ability to exceed sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the customer experience. Mention specific examples of how you've successfully led teams and built customer loyalty in previous roles.
Showcase Your Digital Proficiency: Since digital proficiency is important for this role, include any relevant experience with digital tools or platforms that enhance customer engagement or team management. This could be anything from CRM systems to social media marketing.
Prepare for Potential Questions: Think about common interview questions related to leadership, customer service, and sales strategies. Prepare answers that reflect your experience and align with the values of Swarovski, such as diversity and sustainability.
How to prepare for a job interview at BoF Careers
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Swarovski and its products during the interview. Share personal experiences with the brand or similar luxury items, as this will demonstrate your genuine interest and alignment with their values.
✨Highlight Leadership Experience
Prepare specific examples of how you've successfully led a team in a retail environment. Discuss your coaching methods and how you've motivated your team to exceed sales targets, as this is crucial for the Store Manager role.
✨Demonstrate Customer-Centric Mindset
Be ready to discuss how you prioritise customer experience in your previous roles. Share stories that illustrate your ability to build relationships with customers and create memorable shopping experiences.
✨Prepare for Situational Questions
Anticipate questions about how you would handle various scenarios in the store, such as managing a difficult customer or resolving team conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
