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For Companies At a Glance
- Tasks: Lead a passionate team to create memorable customer experiences and drive store performance.
- Company: Join Aesop, a certified B Corp focused on sustainability and inclusivity in skincare.
- Benefits: Enjoy up to 50% product discount, wellness leave, and access to LinkedIn Learning.
- Why this job: Be part of a creative workplace that values diversity and personal growth.
- Qualifications: Management experience in customer service and strong communication skills required.
- Other info: Full-time role with opportunities for professional development and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As the Store Manager of Aesop Duke of York Square, you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance. Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store's client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.
What we are looking for
- Management experience within customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem-solving, commercial acumen and merchandising skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
This position is Full Time, 40 hours per week and operates an on-site working pattern.
What’s on offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Store Manager | Aesop Duke of York Square, London | Full Time employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager | Aesop Duke of York Square, London | Full Time
✨Tip Number 1
Familiarise yourself with Aesop's brand values and product offerings. Understanding their commitment to sustainability and inclusivity will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership skills and ability to create an inclusive environment. Aesop values empathy and interpersonal relationships, so be ready to discuss how you've successfully managed diverse teams.
✨Tip Number 3
Research the skincare industry trends and Aesop's unique approach to product formulation. Being knowledgeable about the products and the market will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 4
Network with current or former Aesop employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what it takes to succeed as a Store Manager.
We think you need these skills to ace Store Manager | Aesop Duke of York Square, London | Full Time
Some tips for your application 🫡
Understand Aesop's Values: Familiarise yourself with Aesop's commitment to sustainability, inclusivity, and employee development. Reflect these values in your application to show alignment with the company's culture.
Tailor Your CV: Highlight your management experience in customer service environments, effective selling skills, and any relevant knowledge of skin care or related industries. Use specific examples to demonstrate your achievements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating inclusive customer experiences and your leadership style. Mention how you can contribute to Aesop's goals and enhance team performance.
Showcase Your Interpersonal Skills: Emphasise your ability to manage relationships with empathy and understanding. Provide examples of how you've created a psychologically safe work environment and fostered team collaboration.
How to prepare for a job interview at BoF Careers
✨Show Your Passion for Skincare
Aesop values meticulous attention to detail and a deep understanding of skincare. Be prepared to discuss your knowledge of skincare products and how they can benefit customers. Share personal experiences or insights that demonstrate your passion for the industry.
✨Emphasise Leadership Skills
As a Store Manager, you'll need to lead and motivate a team. Highlight your previous management experience, focusing on how you've successfully coached and developed team members in a customer service environment. Use specific examples to illustrate your leadership style.
✨Demonstrate Empathy and Inclusivity
Aesop seeks individuals who can manage interpersonal relationships with empathy. Prepare to discuss situations where you've listened to diverse perspectives and created an inclusive atmosphere. This will show that you align with their values of inclusivity and psychological safety.
✨Prepare for Commercial Discussions
Understanding commercial outcomes is crucial for this role. Be ready to talk about your experience with budgeting, marketing strategies, and driving sales. Discuss how you've previously contributed to a store's performance and client base growth.
