Sales Lead w/ Keys, UGG

About UGG

At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and team members by sharing our passion for UGG. Our mission is to bring the UGG brand to life through every interaction and to innovate within the industry by delivering the experiences our customers desire. As part of the Deckers Family, you represent our brands and provide unique, personalized shopping experiences.

Summary

Our Sales Leads with Keys are vital to our store success. As a Sales Lead with Keys, your role is to create the best possible customer experience. You stay informed about all products, promotions, and marketing initiatives to engage with customers and respond effectively to their needs. You also communicate UGG's sustainability initiatives and social commitments, sharing your passion for our products. Working as part of a dynamic team, you collaborate to meet business objectives.

Description

As a Sales Lead with Keys, you craft personalized shopping experiences that foster brand loyalty. You model our Service Training Program, greet customers promptly and courteously, and ensure all their questions are addressed before they leave. You provide exceptional service from greeting to checkout, including explaining our return policy. Maintaining a positive, cheerful attitude, you promote the store and brand image, adhering to dress code standards. You are accessible to all customers, providing excellent service both in-store and via phone.

Your responsibilities extend beyond sales: operating the cash register, handling money accurately, checking inventory daily, and ensuring products are stocked and merchandised according to visual standards. You keep the back-stock and employee areas clean and organized, practice safety, and respond to theft according to policies. As a team player, you foster a positive work environment by recognizing outstanding performance and maintaining respect among colleagues.

Core Competencies

• Deliver the highest level of customer service as per our Service Training Program
• Share product and brand knowledge effectively
• Communicate clearly with customers, team members, management, and stakeholders
• Empower and recognize team members
• Collaborate to achieve team goals
• Multi-task efficiently in a fast-paced environment
• Stay updated on current trends and styles
• Handle problems professionally and think critically to solve challenges

Key Qualifications

• Preferred: Two years of retail store experience
• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Motivated team player and self-starter
• Strong team-building skills
• Ability to multi-task in a fast-paced environment

Additional Requirements

• Flexible schedule and hours to meet business needs
• Physical ability to stand for extended periods
• Proficiency in Microsoft Office applications
• Valid driver’s license

Joining UGG means being part of more than just a lifestyle brand. We value individuality, passion, and success, offering benefits such as competitive pay, discounts, perks, global contests, and growth opportunities.

Equal Employment Opportunity

We consider all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.