At a Glance
- Tasks: Drive customer experience initiatives and analyse financial performance for omnichannel growth.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products with a strong brand reputation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Work in a creative, fast-paced team with excellent career growth potential.
- Why this job: Be the bridge between customer experience and business performance in a dynamic retail environment.
- Qualifications: Experience in CRM, financial planning, and strong communication skills required.
The predicted salary is between 59400 - 72600 £ per year.
Company Description
Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality.
For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.
The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all.
We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Our Planning and Strategy Manager for CIX/CRM is a strategic financial and analytical role that serves as the critical bridge between customer experience initiatives and business performance.
This position combines financial planning expertise with deep customer relationship management insights to drive omnichannel growth.
Essential Duties & Responsibilities
- Support Omnichannel CRM and CX strategy by providing financial, reporting and deep dive analysis
- Key partner to Digital and Omnichannel Retail Planning teams in both Full Price and Outlet.
- Deliver financial plans and re-forecasting on a monthly to annual basis, including risk and opportunity builds.
- Work closely with 3rd party vendors and agencies on performance optimization.
- Be the go-to CRM and CX financial and performance insights expert for the team and wider business.
- Develop and enhance test schedule and results driven recommendations to maximise ROI and efficiency.
- Present weekly/monthly/quarterly performance with Digital leadership and stakeholders
- Support new Digital initiatives with financial scenario building including Sale and Promotional periods.
- Develop understanding on all Digital related tools and data.
- Work closely with Customer Insights, Data Strategy, Digital and wider CIX teams.
Experience, Skills & Knowledge
- Relevant experience in CRM, Financial Planning, Insights and Discount Strategy.
- Understanding of the luxury/retail industry and Customer Goods.
- An effective communicator able to create buy-in and influence across many stakeholders
- Communicate actionable insights and turn complex analysis into meaningful recommendations
- Experience presenting to senior teams, supporting, and influencing their decisions
- Great experience in prioritization and managing projects
- Highly creative in problem-solving & communication, with rigorous implementation
- Proactive, enthusiastic, and reacting intelligently to unforeseen issues
- Experience with databases and working with Data teams on extracting relevant data
- Experience with using data visualization tools (e. g. Tableau)
- Fully Fluent in Excel and Power Point
- Highly self-motivated, analytical, with sharp attention to detail
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Ralph Lauren Planning & Strategy Manager, CIX EMEA employer: BoF Careers
BoF Careers is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, the company provides opportunities for professional development while maintaining a supportive culture that values work-life balance through its hybrid working model. Located in Watford, employees benefit from proximity to London, enhancing both their professional network and personal experiences.
