At a Glance
- Tasks: Elevate client experiences and drive sales through strategic partnerships and exceptional service.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products with a rich heritage.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Flexible hours and a vibrant work environment focused on talent development.
- Why this job: Be part of a dynamic team that inspires and connects with clients on a personal level.
- Qualifications: Retail experience, strong communication skills, and a passion for luxury brands.
The predicted salary is between 40000 - 50000 £ per year.
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.
The role of Elite Lifestyle Manager will partner with the Regional Clienteling Manager to support the execution of key strategic focuses in retention, acquisition, trading across and VIC experiences. As Elite Lifestyle Manager you will be directly responsible for delivering an exceptional client experience and driving incremental sales, working in close partnership with the Clienteling Manager, who is analyzing the data and opportunities across our client database.
Essential Duties & Responsibilities
- Inspire and elevate the New Bond Street client experience dream
- Manage 6th floor private appointment space to generate ROI
- Support SVIC private appointment preparation, execution and follow up to increase Average Transaction Value
- Foster and cultivate relationships with Personal Shoppers and Stylists
- Spearhead and oversee RL programmes
- Support trade across business development (Home, Collection, Purple Label, RRL, Polo, Kids)
- Recruit new high potential clients
- Drive talent growth and retention across team building & succession planning
- Drive adoption of EMEA-wide experiences
Experience, Skills & Knowledge
- 5 full strategic performance cycles minimum of Retail experience
- Develop deep knowledge and understanding of Ralph Lauren Brands, customers, competitors and products
- Strong people management, partnering and negotiating skills and experience
- In-depth knowledge of developing and implementing excellence in customer service and client relations
- Commercial acumen
- Proactive and self-motivated mindset
- Flexibility with hours to suit the business needs
- Excellent verbal and written communication skills - to support all levels of the organization.
- Excellent time management skills - to prioritize workloads to meet deadlines
- Knowledge of computer software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
Ralph Lauren Elite Lifestyle Manager employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ralph Lauren Elite Lifestyle Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Ralph Lauren employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Elite Lifestyle Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Show off your passion for the brand! When you get the chance to chat with someone from Ralph Lauren, make sure to express your love for their products and values. This will help you stand out as someone who truly aligns with their culture of inclusion and excellence.
✨Tip Number 3
Prepare for the interview by diving deep into Ralph Lauren's history and product lines. Know your stuff about their brands and be ready to discuss how your experience can elevate the client experience. This shows you're not just another candidate; you're a potential asset!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Ralph Lauren family. So, get your application in and let’s make it happen!
We think you need these skills to ace Ralph Lauren Elite Lifestyle Manager
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Ralph Lauren shine through! Share why you admire the brand and how it aligns with your personal style. We want to see that you’re not just looking for a job, but that you genuinely connect with our values and products.
Tailor Your Experience: Make sure to highlight your relevant experience in retail and client relations. We’re looking for someone who can elevate the client experience, so share specific examples of how you've done this in the past. Tailoring your application to reflect the skills mentioned in the job description will make you stand out!
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for excellent communication skills, so show us you can convey your thoughts effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is key in today’s market.
How to prepare for a job interview at BoF Careers
✨Know Your Ralph Lauren Inside Out
Before the interview, dive deep into Ralph Lauren's history, brand values, and product lines. Familiarise yourself with their latest collections and campaigns. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to enhancing the client experience.
✨Showcase Your People Skills
As an Elite Lifestyle Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships or resolved conflicts in the past. Highlight your ability to connect with diverse personalities and how you can foster a sense of belonging among clients and team members.
✨Demonstrate Your Commercial Acumen
Be ready to discuss how you can drive sales and improve client retention. Think of specific strategies you've implemented in previous roles that led to increased revenue or customer satisfaction. This will show that you understand the business side of retail and are proactive in achieving results.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Practice responding to scenarios related to client management and team collaboration. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively, showcasing your thought process and outcomes.