At a Glance
- Tasks: Manage customer data and support CRM projects to enhance client relationships.
- Company: Join the iconic Prada Group, a leader in luxury fashion.
- Benefits: Work in a creative environment with opportunities for professional growth.
- Other info: Flexible working hours in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team that values innovation and excellence.
- Qualifications: Experience in CRM and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Purpose
In Store CRM Manager consolidates the data regarding customers, and providing the store team with the information required to consolidate the clientele and supporting managers in the implementation of specific CRM projects at the store level.
Responsibilities
- Ensure customer data accuracy inputted by store team as well as validating data accuracy in system
- Review and analyze SA performance including all elements of KPIs and MBOs (e.g CRM KPI, iPhone Interaction result, CRM activity results) provide SM with individual SA overview and strategy
- Launch and monitor new CRM system/function in store
- Communicate with local Retail team System/function enhancement
- Generate and assist the interpretation of report in store
- Manage customer list and ensure strategized local marketing activities
- Assist SM to setup in store CRM action plan by considering the event calendar and business environment
- Conduct regular CRM training with sales team
- Support SM in all the activities related to VOCE Project (customer satisfaction surveys) with a focus on store feedback collection & customer Follow Up Action
Requisites to cover the role/task
- Strong company commitment with a proven track record of strong client development
- In store-service oriented
- Customer-centric approach
- Proficient in the main IT/digital tools
- Familiar with Excel function and analytical
- Engaging with strong interpersonal and communication skills
Knowledge And Skills
- Working Hours: This role requires flexibility to work retail hours, including weekdays, evenings and weekends, in line with business needs.
- Proven experience in CRM, including a strong understanding of key performance indicators (KPIs)
- Solid knowledge of luxury goods and products
- Proficient in Microsoft Office Suite, particularly Excel
- Ability to work effectively within a team
- Results-oriented with the ability to work independently towards objectives
- Demonstrated training and coaching skills
- Excellent communication and interpersonal skills.
- Fluency in English
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
PRADA In-Store CRM Manager, Selfridges employer: BoF Careers
BoF Careers is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, the company provides opportunities for professional development while maintaining a supportive culture that values work-life balance through its hybrid working model. Located in Watford, employees benefit from proximity to London, enhancing both their professional network and personal experiences.
StudySmarter Expert Advice🤫
We think this is how you could land PRADA In-Store CRM Manager, Selfridges
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We think you need these skills to ace PRADA In-Store CRM Manager, Selfridges
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit BoF Careers. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of BoF Careers:Show us that you’ve done your homework! In your application, briefly mention what you admire about BoF Careers’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at BoF Careers
✨Showcase Your Creative Campaigns
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✨Know Your Digital Tools Inside Out
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As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
