At a Glance
- Tasks: Manage customer data and support CRM projects to enhance client relationships.
- Company: Join the iconic Prada Group, a leader in luxury fashion with a global presence.
- Benefits: Be part of a creative team in an inclusive environment that values your growth.
- Other info: Work with diverse teams and enjoy opportunities for professional development.
- Why this job: Make a real impact in luxury retail while developing your skills in a dynamic setting.
- Qualifications: Experience in CRM and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Purpose
In Store CRM Manager consolidates the data regarding customers, providing the store team with the information required to consolidate the clientele and supporting managers in the implementation of specific CRM projects at the store level.
Responsibilities
- Ensure customer data accuracy inputted by store team as well as validating data accuracy in system
- Review and analyze SA performance including all elements of KPIs and MBOs (e.g CRM KPI, iPhone Interaction result, CRM activity results) provide SM with individual SA overview and strategy
- Launch and monitor new CRM system/function in store
- Communicate with local Retail team System/function enhancement
- Generate and assist the interpretation of report in store
- Manage customer list and ensure strategized local marketing activities
- Assist SM to setup in store CRM action plan by considering the event calendar and business environment
- Conduct regular CRM training with sales team
- Support SM in all the activities related to VOCE Project (customer satisfaction surveys) with a focus on store feedback collection & customer Follow Up Action
Strong company commitment with a proven track record of strong client development. In store-service oriented Customer‑centric approach. Proficient in the main IT/digital tools. Familiar with Excel function and analytical. Engaging with strong interpersonal and communication skills. These activities are intended to be illustrative and not exhaustive.
Qualifications
- Proven experience in CRM, including a strong understanding of key performance indicators (KPIs)
- Solid knowledge of luxury goods and products
- Proficient in Microsoft Office Suite, particularly Excel
- Ability to work effectively within a team
- Results‑oriented with the ability to work independently towards objectives
- Demonstrated training and coaching skills
- Excellent communication and interpersonal skills
- Fluency in English
Knowledge and Skills
- Proven experience in CRM, including a strong understanding of key performance indicators (KPIs)
- Solid knowledge of luxury goods and products
- Proficient in Microsoft Office Suite, particularly Excel
- Ability to work effectively within a team
- Results‑oriented with the ability to work independently towards objectives
- Demonstrated training and coaching skills
- Excellent communication and interpersonal skills
- Fluency in English
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
PRADA In-Store CRM Manager, Bond Street employer: BoF Careers
At Prada, we pride ourselves on fostering a creative and inclusive work environment that champions the talent and passion of our employees. As an In-Store CRM Manager at our prestigious Bond Street location, you will benefit from exceptional growth opportunities within a globally recognised luxury brand, while collaborating with a diverse team dedicated to excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land PRADA In-Store CRM Manager, Bond Street
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail sector, especially those who work at PRADA or similar brands. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your CRM experience and how you've driven results in previous roles. This will help you stand out during interviews.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your understanding of KPIs and customer-centric strategies, as these are key for the In-Store CRM Manager role.
We think you need these skills to ace PRADA In-Store CRM Manager, Bond Street
Some tips for your application 🫡
Show Your Passion for Luxury:When you're writing your application, let your love for luxury goods shine through! We want to see how your experience aligns with the high standards of the Prada Group. Share specific examples that highlight your understanding of the luxury market.
Be Data-Driven:Since the role involves CRM and KPIs, make sure to mention any relevant experience you have with data analysis. We appreciate candidates who can back up their claims with numbers, so don’t shy away from showcasing your analytical skills!
Tailor Your Application:Take a moment to customise your application for this specific role. We love it when candidates take the time to connect their skills and experiences directly to the responsibilities listed in the job description. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at BoF Careers
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems and how they function, especially in a luxury retail context. Familiarise yourself with key performance indicators (KPIs) relevant to the role, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Since the role involves reviewing and analysing sales associate performance, be prepared to discuss your experience with data analysis. Bring examples of how you've used Excel or other tools to generate reports and interpret data, as this will demonstrate your analytical prowess.
✨Emphasise Your Customer-Centric Approach
Prada values a customer-centric approach, so be ready to share specific examples of how you've enhanced customer experiences in previous roles. Highlight any successful CRM projects you've led and how they positively impacted client relationships.
✨Prepare for Team Dynamics
As collaboration is key in this role, think about your past experiences working within a team. Be ready to discuss how you've trained or coached others, and how you can contribute to a positive team environment at Prada. This will show that you’re not just results-oriented but also a team player.
