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- Tasks: Provide hands-on IT support across Prada Group Retail locations and manage user requests.
- Company: Join the iconic Prada Group, a leader in luxury fashion with a global presence.
- Benefits: Work in a creative environment with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team that values innovation and excellence in the luxury sector.
- Qualifications: Proactive mindset, strong relationship-building skills, and technical proficiency in IT.
- Other info: Inclusive workplace promoting diversity and equal opportunities for all.
The predicted salary is between 35000 - 45000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Purpose
To deliver hands-on IT support across Prada Group Retail locations, ensuring smooth day-to-day operations through responsive technical assistance, hardware and software maintenance, and user lifecycle management in close collaboration with the IT Manager. This is a full-time and on-site position based in our London Head Office.
Responsibilities
- Provide technical support to the business in managing telephone, ticket and email requests from users in support of the IT Manager.
- Support all business locations for all brands, which include Prada, Miu Miu, Churchs Footwear and Marchesi Café.
- Ensure that calls, tickets and emails for support are dealt with promptly and appropriately.
- Escalate to the relevant group.
- Prepare and maintain existing Hardware and Software to agreed standards.
- Inventory and asset management of business devices.
- Work with the manager to create and complete business orders.
- User onboarding and offboarding activities.
Knowledge And Skills
- Proactive mindset with the ability to manage short delivery times and tight deadlines.
- Strong relationship-building skills across teams and locations.
- High-volume handling capability in a fast-paced retail environment.
- Technical proficiency in: PC, printers, and Microsoft environments, SAP systems, iPhones, Office tools, and ERP platforms.
- Retail IT experience, ideally with exposure to multisite operations.
- Education in Computer Science or a related field, or equivalent practical experience in retail IT.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
PRADA Group IT Specialist, London employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PRADA Group IT Specialist, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Prada Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Prada Group is all about innovation and excellence, so think of examples from your past that showcase these traits. We want to see how you fit into our creative environment!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with hardware, software, and any retail IT systems you've worked with. We love candidates who can demonstrate their technical proficiency and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Prada family.
We think you need these skills to ace PRADA Group IT Specialist, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Specialist role. Highlight any relevant retail IT experience and technical proficiency, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can support our brands. Be sure to mention your proactive mindset and ability to handle tight deadlines, as these are key for us.
Showcase Your Technical Skills: In your application, don’t forget to list your technical skills clearly. We’re looking for proficiency in PCs, printers, Microsoft environments, and ERP platforms. Make it easy for us to see what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Prada Group!
How to prepare for a job interview at BoF Careers
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with PCs, printers, and Microsoft environments. Be ready to discuss your experience with SAP systems and any retail IT exposure you've had. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your Proactive Mindset
During the interview, highlight examples where you've managed tight deadlines or handled high-volume requests. Share specific instances where your proactive approach made a difference in a fast-paced environment. This will demonstrate that you can thrive under pressure, which is crucial for this role.
✨Build Rapport with Your Interviewers
Since strong relationship-building skills are key for this position, practice engaging with your interviewers. Ask insightful questions about their experiences at Prada Group and share your thoughts on teamwork. This will help you connect on a personal level and show that you value collaboration.
✨Understand the Company Culture
Familiarise yourself with Prada Group's values and commitment to diversity and inclusion. Be prepared to discuss how your own values align with theirs. Showing that you appreciate their culture will set you apart and demonstrate that you're a good fit for the team.