At a Glance
- Tasks: Support the CRM team in enhancing client engagement and improving operational efficiency.
- Company: Join the iconic PRADA team in a creative and international environment.
- Benefits: Gain hands-on experience, develop skills, and work in a dynamic setting.
- Other info: Full-time internship for 6-12 months starting September/October, not linked to university credit.
- Why this job: Make a real impact on personalised customer experiences and learn from industry leaders.
- Qualifications: Proactive mindset, strong organisational skills, and proficiency in Excel and PowerPoint.
The predicted salary is between 20000 - 30000 £ per year.
Job Purpose
To support the CRM team in enhancing client engagement and improving operational efficiency across retail channels. The role involves tracking performance metrics, assisting with campaign execution and analysis, coordinating client experience initiatives, and facilitating internal processes such as supplier management, budget tracking, and boutique feedback consolidation. The intern will contribute to the delivery of personalised customer experiences and help streamline CRM operations through data insights, toolkit preparation, and cross‑functional collaboration. Please note this internship is not linked to university course credit. We are seeking a candidate to join our London Head Office team full‑time from September/October for 6‑12 months.
Responsibilities
- Support weekly and monthly CRM KPI tracking
- Assist in creating dashboards and performance summaries for Retail teams
- Contribute to campaign analysis (e.g. open rates, conversion rates) and highlight key insights
- Help organise personalised CRM campaigns (targeting, content, deployment)
- Assist in preparing Clienteling toolkits for store teams
- Support the CRM Manager in monitoring and coordinating initiatives such as Retail Events, Gifting, In‑Store animations, etc.
- Consolidate boutique feedback and contribute to sharing best practices across the network
- Assist in the implementation of client experiences: help identify appropriate client targeting and support supplier coordination, gifting management, and logistics
- Help manage invoice follow‑up and supplier communication
- Assist the CRM Manager in creating supplier profiles in internal tools
- Support purchase order creation and budget tracking
- Assist with loyalty‑related orders (e.g. gifts, handwritten cards, CRM stationery)
- Coordinate internal validations and liaise with Finance and Procurement teams
Knowledge And Skills
- Smart and proactive mindset, with the ability to adapt quickly to a fast‑paced environment
- Strong organisational and analytical skills
- Ability to provide tangible support from day one
- Excellent verbal and written communication skills
- Proficiency in Microsoft Excel and PowerPoint; familiarity with CRM tools is a plus
- Ability to manage multiple tasks and prioritise effectively
- Collaborative attitude and willingness to learn
- Fluency in English
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
PRADA CRM Intern, London employer: BoF Careers
Prada offers an exceptional internship experience in London, where creativity meets professionalism. As part of a dynamic and inclusive team, interns will benefit from hands-on training, mentorship opportunities, and the chance to contribute to innovative client engagement strategies. The company's commitment to employee growth and a collaborative work culture makes it an ideal place for those seeking meaningful and rewarding career development.
StudySmarter Expert Advice🤫
We think this is how you could land PRADA CRM Intern, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PRADA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into PRADA's CRM strategies. Show us you know your stuff about client engagement and operational efficiency. Bring examples of how you've tackled similar challenges in the past!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Be ready to showcase your analytical skills. Prepare to discuss how you’ve used data insights in previous roles or projects. We want to see how you can contribute to tracking those all-important CRM KPIs!
We think you need these skills to ace PRADA CRM Intern, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the CRM intern role. Highlight any relevant projects or coursework that showcase your analytical and organisational skills, as well as your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you and how your background makes you a great fit for the team.
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Excel and PowerPoint, as well as any experience with CRM tools. If you’ve worked on data analysis or campaign execution before, make sure to include those examples to demonstrate your capabilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Prada team!
How to prepare for a job interview at BoF Careers
✨Know Your CRM Basics
Before the interview, brush up on your knowledge of CRM systems and tools. Understand how they enhance client engagement and operational efficiency. Being able to discuss specific CRM metrics or tools will show your enthusiasm and readiness to contribute from day one.
✨Showcase Your Analytical Skills
Prepare to discuss any previous experience you have with data analysis or performance tracking. Bring examples of how you've used data to drive decisions or improve processes. This will demonstrate your strong organisational and analytical skills, which are crucial for this role.
✨Be Ready to Collaborate
Since the role involves cross-functional collaboration, think of examples where you've successfully worked in a team. Highlight your collaborative attitude and willingness to learn, as these traits are highly valued in a fast-paced environment like PRADA.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the CRM team's initiatives or the types of campaigns you'll be involved in. This shows your genuine interest in the position and helps you understand how you can best contribute to the team’s success.
