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- Tasks: Be the face of Prada, delivering exceptional customer experiences and building brand loyalty.
- Company: Join a prestigious luxury brand with a rich history and a commitment to innovation.
- Benefits: Enjoy a creative work environment, opportunities for professional growth, and a diverse team.
- Why this job: Immerse yourself in fashion and art while making meaningful connections with clients.
- Qualifications: Experience in luxury retail, strong communication skills, and a passion for fashion are essential.
- Other info: Fluency in English is required; additional languages are a plus.
The predicted salary is between 30000 - 42000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximises sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Experience in a similar role with luxury womens ready to wear experience.
- Passion for human relations and sales.
- Problem solving, curiosity and interest in luxury/fashion, art and design.
- Experience of building a long-lasting relationship with clients.
- Being able to work in team as well as alone.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English expected. Other languages desirable.
Prada - Client Advisor - Old Bond Street employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prada - Client Advisor - Old Bond Street
✨Tip Number 1
Familiarise yourself with Prada's brand philosophy and values. Understanding what makes the brand unique will help you convey its message effectively to customers, showcasing your passion for the brand during interviews.
✨Tip Number 2
Stay updated on current fashion trends and competitors in the luxury sector. This knowledge will not only impress during your interview but also demonstrate your commitment to providing exceptional customer service.
✨Tip Number 3
Practice your communication and interpersonal skills. Engaging with friends or family in role-play scenarios can help you become more comfortable in building relationships, which is crucial for a Client Advisor role.
✨Tip Number 4
Network with professionals in the luxury retail industry. Attend events or join online forums where you can connect with others who work in similar roles, as they may provide valuable insights or even referrals to help you land the job.
We think you need these skills to ace Prada - Client Advisor - Old Bond Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Prada's history, values, and product offerings. This knowledge will help you convey your passion for the brand in your application.
Tailor Your CV: Highlight relevant experience in luxury retail, particularly in women's ready-to-wear. Emphasise your skills in customer relationship management and sales performance.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and how your personal values align with Prada's philosophy. Mention specific experiences that demonstrate your ability to provide excellent customer service.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Consider including examples of how you've successfully engaged with clients in the past.
How to prepare for a job interview at BoF Careers
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine interest in luxury fashion and the Prada brand during the interview. Share your knowledge about current trends, the brand's history, and its values to demonstrate that you are not just looking for any job, but specifically want to be part of the Prada team.
✨Highlight Your Customer Relationship Skills
Since the role involves building long-lasting relationships with clients, prepare examples from your past experiences where you successfully engaged with customers. Discuss how you tailored your approach to meet their needs and how you fostered loyalty.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you effectively handled customer complaints or challenges. Show how your problem-solving skills can contribute to maintaining the high standards expected at Prada, ensuring a positive shopping experience for clients.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview to assess your sales techniques and customer interaction skills. Practice how you would welcome a customer, provide product recommendations, and handle objections to showcase your ability to create a unique in-store experience.
