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For Companies At a Glance
- Tasks: Deliver exceptional luxury customer experiences and build lasting relationships with clients.
- Company: Join Prada, a renowned Italian luxury brand with a rich history and global presence.
- Benefits: Enjoy a creative work environment, opportunities for professional growth, and a diverse team.
- Why this job: Be part of a prestigious brand, engage with fashion enthusiasts, and make a real impact.
- Qualifications: Previous experience in luxury retail, excellent communication skills, and a passion for fashion.
- Other info: Full-time role with opportunities for personal development and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Job Purpose
As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as a proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.
Responsibilities
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony";
- Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
- Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
- Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities;
- Embrace and promote the Omni Channel mindset;
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advice;
- Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
- Operate with the highest level of care and respect for the Products;
- Utilize Company digital tools actively to offer a complete and integrated luxury experience;
- Host and conduct customer appointments either in presence or leveraging technology to do virtual meetings;
- Work in synergy with the Back of House, participating in the daily operations of the store and maintaining an organized stock room;
- Act in compliance with Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
Knowledge And Skills
- Similar experience within a luxury or premium brand
- Understanding of luxury customer service
- Experience in building a long-lasting relationship with clients
- Being able to work in a team as well as alone
- Excellent communication and interpersonal skills
- Fluency in English
PRADA Client Advisor, Harrods Uomo employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PRADA Client Advisor, Harrods Uomo
✨Tip Number 1
Familiarise yourself with Prada's history, culture, and product range. This knowledge will not only help you connect with customers but also demonstrate your passion for the brand during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with luxury brands in your area. This hands-on experience will prepare you for the high standards expected at Prada and show your commitment to delivering exceptional service.
✨Tip Number 3
Network with current or former employees of Prada or similar luxury brands. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Stay updated on current fashion trends and competitors in the luxury market. Being knowledgeable about the industry will allow you to engage customers effectively and position yourself as a well-informed candidate.
We think you need these skills to ace PRADA Client Advisor, Harrods Uomo
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Prada's history, culture, and values. This knowledge will help you convey your passion for the brand in your application and during potential interviews.
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail or customer service. Emphasise any achievements related to sales targets and customer relationship management, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Client Advisor position and how your skills align with the responsibilities outlined in the job description. Use specific examples from your past experiences to demonstrate your ability to provide exceptional customer service.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application reflects your interpersonal skills. Use clear and concise language, and consider including examples of how you've successfully built relationships with clients in the past.
How to prepare for a job interview at BoF Careers
✨Know Your Prada
Familiarise yourself with the history, culture, and values of Prada. Understanding the brand's philosophy will help you convey its essence to potential clients and demonstrate your passion for luxury fashion.
✨Customer-Centric Mindset
Prepare to discuss how you would create a welcoming environment for customers. Think of examples from your past experiences where you placed the customer at the centre of your service, showcasing your ability to foster meaningful relationships.
✨Sales Performance Insights
Be ready to talk about your previous sales experiences and how you exceeded targets. Highlight specific strategies you used to achieve success, as this role requires a proactive approach to meeting individual and team sales goals.
✨Team Player Attitude
Emphasise your ability to work collaboratively with colleagues. Share examples of how you've contributed to a positive working environment and maintained open communication, which is essential for delivering an exceptional customer experience.
